Warning Message

It is a scam message. When you call the number, they will ask you to pay a fee to fix it. Chat Intuit Support and ask them to remove malicious files from your machine. Otherwise, send me a private message to help.

Good to see you here in the Community, @HONDO33.

I'd be glad to help you fix the error message you're getting in the program. 

Let's run QuickBooks Tool Hub to fix the error. It contains a set of tools to address different types of problems in your company file.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.0) of QuickBooks Tool Hub. Then, keep the file somewhere you can easily find it. The version will display on the bottom right.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, click the icon on your Windows desktop to open the tool hub.

After that, follow step 2 in this article to use its tools: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Also, update QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.

Once fixed, you can start working on your QuickBooks program. If you need help, you can always visit our articles from the general articles list page.

Please let me know the results of the troubleshooting steps. I'm always here if you need further help. Have a good one.

I downloaded the tool hub and most of the day yesterday it seemed to work better.  Then at the end of the day, I got the same message, so apparently it hasn't been fixed.

QB Tool Hub won't fix the problem. You have to delete malicious files as I mentioned earlier.

Thanks for sharing this with us, and I appreciate your effort in performing the QuickBooks tool hub, @HONDO33.

I can see your frustration with being unable to access your company file in QuickBooks Desktop. I'm here to point you in the right direction to resolve this error encountered in your company.

We can call our QuickBooks Desktop support team to examine further if there's a persistent issue regarding the error you experience in the QuickBooks Desktop company file. 

Here's how:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click Contact Us.
4. On the pop-out window, select Search for Something else.
5. Enter a specific keyword about your concern.
6. Choose a way to connect with us: Get a callback.

You can also visit our Help articles page to see the system requirements, tips, and tricks on managing your QBDT software.

Please update me on how this goes, @HONDO33. I'll keep an eye on this post for your response. have a great weekend!

Would it be wise to delete Quickbooks from my desktop and then reinstall the program?

Would it be wise to delete Quickbooks from my desktop and then reinstall the program?

You can try it but most of our clients have reported reinstalling the program still not solving the problem.

How can I contact you for more information?

You can click on my profile name and you will find our website address to send an email to.