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derjamREM
Level 3

WebConnector Log File Not Working

I have included a screenshot of the log error that the WebConnector is producing. Do I need to uninstall and reinstall? Just looking for general troubleshooting steps.

 

Do I have the latest version installed? I have 2.3.0.240 installed.

Solved
Best answer June 14, 2023

Best Answers
JessT
Moderator

WebConnector Log File Not Working

Hi derjamREM,

 

Welcome to the QuickBooks Community! I'll help you resolve the error you received with your QuickBooks Web Connector.

 

Error QBWC1085 is caused by a damaged or missing QWCLOG.TXT file. The steps to resolve this depend on whether your company file is connected to a third-party app or not.

 

If your company file isn’t connected to a third-party application:

 

  1. Sign in as the Windows admin.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.
  3. Right-click QuickBooks Web Connector, then select Delete.
  4. Restart your computer and open QuickBooks.

 

If your company file is connected to a third-party application using Web Connector:

 

  1. Exit QuickBooks and Web Connector.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Intuit\QBWebConnector\log.
  3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
  4. Reopen Web Connector, then restart your computer.
  5. Open QuickBooks and sign in to your third-party application.

 

I'm also sharing this article for your additional reference: Fix common Web Connector errors in QuickBooks Desktop.

 

Let me know if you have other questions in mind. Take care and have a good one.

View solution in original post

3 Comments 3
JessT
Moderator

WebConnector Log File Not Working

Hi derjamREM,

 

Welcome to the QuickBooks Community! I'll help you resolve the error you received with your QuickBooks Web Connector.

 

Error QBWC1085 is caused by a damaged or missing QWCLOG.TXT file. The steps to resolve this depend on whether your company file is connected to a third-party app or not.

 

If your company file isn’t connected to a third-party application:

 

  1. Sign in as the Windows admin.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.
  3. Right-click QuickBooks Web Connector, then select Delete.
  4. Restart your computer and open QuickBooks.

 

If your company file is connected to a third-party application using Web Connector:

 

  1. Exit QuickBooks and Web Connector.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Intuit\QBWebConnector\log.
  3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
  4. Reopen Web Connector, then restart your computer.
  5. Open QuickBooks and sign in to your third-party application.

 

I'm also sharing this article for your additional reference: Fix common Web Connector errors in QuickBooks Desktop.

 

Let me know if you have other questions in mind. Take care and have a good one.

derjamREM
Level 3

WebConnector Log File Not Working

Thank you for the feedback!

JessT
Moderator

WebConnector Log File Not Working

You're welcome, derjamREM!

 

I'm just right here if you need anything else about QuickBooks. Take care and enjoy your day!

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