When matching transactions, I get an error that says "Something's not quite right - An unexpected failure occurred." whenever I utilize the Resolve a difference.

Hi there, miman101.

I understand that things have been challenging for you in matching transactions for several days. Then, that it's not the sort of experience we want you to have. Please know that some QuickBooks Online users are also experiencing the same issue with the error you've shared. With this, I'll ensure you'll be routed to the right support team to assist you further on this resolve difference matter.

The message Something's not quite right - An unexpected failure occurred while utilizing the Resolve difference has been labeled as an ongoing issue. For now, we're unable to provide an exact workaround to be performed.

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

Lastly, you may refer to this article to see steps on how you can reconcile your accounts to avoid any discrepancies: Reconcile an account in QuickBooks Online.

Let me know if there's anything else you need help with matching entries in QBO. I'm always here to help you anytime, miman101. Take care and keep safe!

Thanks. Over three days and no solution. Losing hope in QBO. FYI, I already reached out to customer service. I'm on the so called list to be contacted. As I told the rep, every time I'm told I'll receive a follow up email, it never comes. Not expecting any follow up email from this one either.

In this case, as long as there's a difference in the value, I'm unable to match the transaction. There's no work around for it - at least when trying to match sales receipts.

It's amazing, the subscription went up 38% in less than two years but the level of performance didn't increase accordingly. In reality, more issues, more often.