Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
abcoatingsllc77
Level 1

Where is my customer payment?

it was a credit card transaction its been a week and the payment has been received and all

1 Comment 1
ChristineJoieR
QuickBooks Team

Where is my customer payment?

I understand your concern and appreciate your patience regarding your customer, Abcoatingsllc77. Let's get everything sorted so you can receive your customer payment promptly.

 

QuickBooks Payments typically processes deposits within five business days for initial payments. However, the first few deposits may take longer while your merchant account is being set up. Once the setup is complete, deposits are made within two business days.

 

Since it has been a week without a deposit, I will help you check its status to see if it has been funded or withheld. 

 

Here's how:

 

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports and then Deposits.
  3. Choose the date range in the Dates field.
  4. Click Search.

 

If your deposit status is on hold, we can check your email for instructions on managing withheld funds. For further assistance, I recommend contacting the Payments Support team to follow up on this concern.

 

Please reply to this thread if you have other concerns.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us