Glad to have you here, Kevin. I'm here to help you with your QuickBooks Online concerns.
To ensure we're on the same page, could you please share where you encountered the grayed-out "Review and Send" option in QBO? Also, did you receive any error messages when trying to review and send? Providing us with this information will allow us to offer a more targeted solution to address your concern.
While waiting for your response, we can perform some browser troubleshooting steps that help fix common issues within the program.
You can use these shortcuts to open a private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
If the issue resolves in the private window, it suggests a problem with your regular browser setup. The next step would be to clear your browser's cache. Refer to this article for the process: Clear cache and cookies to fix issues when using QuickBooks Online.
Additionally, I'll add this article to help you run and manage your transactions in QBO: Run a report in QuickBooks Online.
Feel free to share any screenshots or provide additional information that can help us address your concern more effectively. We look forward to your response and are always ready to help you.
