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J
jojo3191
December 9, 2020
Question

Accepting Apple Pay

  • December 9, 2020
  • 1 reply
  • 8 views

Hi!

I have tried chatting, emailing, AND calling Merchant Services. I haven't been able to get anywhere. I use QB Premier 2020 Desktop. According to several sources, I should be able to accept Apple Pay from my customers. However it doesn't show up as an option anywhere. the only options I have are credit card and ACH. I've called a few times, and the rep always sounds confused, and then I get put on hold for literally 30 minutes to an hour, with no resolution. What can I do to enable this feature?? According to the following article, I shouldn't have to do anything:

 

Frequently asked questions about Apple Pay and Qui... (intuit.com)

 

1 reply

MaryLandT
MaryLandT
Level 10
December 9, 2020

I appreciate you taking the time to contact our Support Team, jojo3191.

 

I'm here to help ensure you're able to accept Apply Pay payments in QuickBooks Desktop (QBDT).

 

You need to manually add the Apply Pay payment method first in QBDT. Doing this will help the merchant processing to work.

 

Let me show you how:

 

  1. From the Lists menu, select Customer & Vendor Profile Lists, then choose Payment Method List.
  2. Select Payment Method and choose New.
  3. Enter the appropriate Payment Method and Payment Type. The Payment Method should match the Payment Type.
  4. Click OK.

Also, it's important to know the type of card reader you need to accept this new method. That being said, I suggest contacting again our QuickBooks Merchant Team. I know you've already contacted them. However, they can provide what specific card reader to enable this feature.

 

You can refer to this link on how to get in touch with them: Contact Payments Support.

 

Let me know how the contact goes by commenting below. I'll be around until you're able to accept Apply Pay payments.

J
jojo3191Author
December 10, 2020

Thank you for your reply. I followed your directions, and if you refer to my attached screen shot, you will see there is no option for Apple Pay

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