Accepting Apple Pay

I appreciate you taking the time to contact our Support Team, jojo3191.

I'm here to help ensure you're able to accept Apply Pay payments in QuickBooks Desktop (QBDT).

You need to manually add the Apply Pay payment method first in QBDT. Doing this will help the merchant processing to work.

Let me show you how:

1. From the Lists menu, select Customer & Vendor Profile Lists, then choose Payment Method List.
2. Select Payment Method and choose New.
3. Enter the appropriate Payment Method and Payment Type. The Payment Method should match the Payment Type.
4. Click OK.

Also, it's important to know the type of card reader you need to accept this new method. That being said, I suggest contacting again our QuickBooks Merchant Team. I know you've already contacted them. However, they can provide what specific card reader to enable this feature.

You can refer to this link on how to get in touch with them: Contact Payments Support.

Let me know how the contact goes by commenting below. I'll be around until you're able to accept Apply Pay payments.

Thank you for your reply. I followed your directions, and if you refer to my attached screen shot, you will see there is no option for Apple Pay

Thank you for your reply. i followed your directions, and I do not see an option for Apple Pay. I have attached a screenshot.

Thanks for getting back to us, jojo3191

For you to begin accepting Apple Pay, you need to have an active QuickBooks Payments account. Then, turn on he payment option in your QuickBooks. Here's the usual process for you to be able to send online invoices to your customers:

1. Connect your existing QuickBooks Payments account to QuickBooks Desktop.
   You can sign up for a new one if necessary.
2. Turn on the payments option in QuickBooks.
3. Send online invoices to your customers.

You can use this link for the detailed steps: Send online invoices in QuickBooks Desktop.

Note that Apple Pay transactions will show as credit card payments in the Merchant Service Center. Hence, those payments will also reflect on the invoices which will show as paid via credit cards. This is also mentioned in the article that you've shared earlier: Frequently asked questions about Apple Pay and QuickBooks.

It is not necessary for you to create an Apple Pay payment method in QuickBooks Desktop. Thus, you don't need to do anything after you've turned on the payments option and sent the e-invoices. However, it is still up to you whether you want to create one or not.

If you have more questions regarding the Apply Pay and QuickBooks processes, you can always contact our Payments Support Team. They can share more details about this. You can reach them through this link: Contact Payments or Point of Sale Support.

We'll be right here if you have further questions in setting up the payments preferences.

OK, I'm confused. We have always used QuickBooks payments to accept electronic payments. The account is already connected to QB Desktop. To be clear, we do not have a POS system. We email invoices to customers, and there are links to pay online. however the only options it gives the customer are Credit Card and ACH. I would like the emailed invoices to have Apple pay.

I'm confused. We have always used QB payments, and it is connected already. I email invoices daily, and it gives my customers the option to pay with credit card or ACH. They don't have an option to use Apple pay. I do not have a POS system. this is for emailed invoices only

Hello @jojo3191,

I know that you've already contacted us multiple times. However, Community is a public forum. I want to figure out the cause of the missing option, but the security of your account is my main priority.

Also, our Support Team has access and tools unavailable to me in this space so that your information is kept secure and private. I'd advise to contact us again so they can continue checking your account and help you with making sure your information is safe and in place.

If you have an existing case number, that would help streamline the process. Your case number has the previous rep's notes according to what happened to your issue.

You can reach out to our Payments Support Team through this link (scroll down to For help or questions on QuickBooks e-Invoice and Apple Pay): Frequently asked questions about Apple Pay and QuickBooks.

If you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.

Keep us posted if you need anything else regarding the option in QuickBooks. Have a great day.

Turned out to be something VERY simple. Apply Pay WAS set up correctly. However if the customer doesn't have it set up on their iPhone, it will NOT show up. So it was literally on HIS phone. All set! 

Thank you so much for starting this thread.  I had the same issue myself and could not figure out why Apple Pay was not showing up as a payment option. It is because I don't use it myself! 

A customer paid me with apple pay and then I transferred the payment directly into my bank account. Nothing to do with merchant services. How do I enter the payment into Q-Books? It's not an E-check

Hi there, Uplifter1.

To track the payment from Apple pay, All you need is a QuickBooks Payments account. For more details, please see this article: Frequently Asked Questions About Apple Pay and QuickBooks.

If you want to manually track the payment in the program, you can use the Receive payment option. Here's how:

1. Go to + New and then select Receive payment.
2. From the Customer dropdown, select the name of the customer.
3. From the Payment method drop-down menu, select the payment method (credit card, debit, PayPal, Venmo, or ACH bank transfer).
4. From the Deposit to dropdown, select the account you put the payment into.
5. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
6. Click Save and close.

If you make a bank deposit with several payments in a single deposit, use the Undeposited Funds account. This lets you group multiple payments into one  transaction in QuickBooks. Only do this if your bank recorded multiple payments as a single deposit.

Please keep us posted if you need assistance managing your sales transactions. We're always here to help you out.

If one wants to accept Apple pay, is this considered an ACH, credit card, other?  Is there a service fee to accept Apple pay?

Thanks for joining the Community and getting involved with this thread, RCI1.

For a customer to pay you with Apple Pay, you'll need to create an invoice initially and choose Credit card under Payment Options. Apple Pay will be listed as one of your credit card types. Afterwards, you can finish creating the invoice and send it to your customer.

In regard to fees, if a customer pays an invoice with Apple Pay and the plan includes Invoice pricing, your Card-Invoiced rate will be applied. In the event your plan doesn't include Invoice pricing, the Card-Keyed rate is used.

I've included a detailed resource about accepting Apple Pay which may come in handy moving forward: Frequently asked questions about Apple Pay

I'll be here to help if there's any additional questions. Have a great Wednesday!