We sent a customer a large bill today and he wrote back to say that he could not pay an amount in excess of $49,999. Is there a way around this, or do we need to split the billing? Never saw anything about this limit before.
You have two options for this, rstran.
What you suggested (about splitting the bill) is one of the correct solutions for this situation. Make sure that the amount matched exactly the same on the actual bill.
The other way is to let your customer pay the bills through ACH (bank transfer). Then, you'll have to manually record the payment on your merchant account.
You can check these articles to know more about ACH method: QuickBooks Payments.
Keep me posted if you need anything else.
We billed a customer $49,103.00 in a one time ACH. I had to set him up on Monday but still have not seen anything come through. I understand it takes time for the set up but is the amount too high? What can be billed ACH?
We billed a customer $49,103.00 and he wanted to pay ACH. I set him up on Monday and still have not heard anything. I realize it takes 2-7 days but I just want to make sure the high amount didn't exceed the ACH limits.
Hey there, Paularae.
You probably have reached the processing limit that's why it took time for it to be deposited. There ares limits of how much you can get paid online in a 30-day rolling period. I suggest reaching getting in touch with our Payments Support Agents so they'll help you increase your limit.
For more references about receiving payments you can check these articles:
Feel free to get back to us if you need more help with handling customer payments.
Thanks for joining this thread, @lacysaute.
You can follow my colleague's @Catherine_B post to get in touch with the Payments (Merchant Services) Support Team. They have the tools to assess your account in a secure environment and look at the processing limit. You may be asked for some official documents to see how business is going to raise that limit.
I'll be here if you have any other questions or concerns. Take care!
I have been chatting with the Merchants team and they are worthless. they said there is a hard limit of $49,999 no matter what and they aren't willing to credit you the extra $10 for having to ask clients to pay 2 invoices or make 2 ACH drafts. Pretty horrible practice, if you ask me :)