cancel
Showing results for 
Search instead for 
Did you mean: 
rstran
Level 3

ACH Limits

We sent a customer a large bill today and he wrote back to say that he could not pay an amount in excess of $49,999. Is there a way around this, or do we need to split the billing? Never saw anything about this limit before.

13 Comments 13
Adrian_A
Moderator

ACH Limits

You have two options for this, rstran.

 

What you suggested (about splitting the bill) is one of the correct solutions for this situation. Make sure that the amount matched exactly the same on the actual bill.

 

The other way is to let your customer pay the bills through ACH (bank transfer). Then, you'll have to manually record the payment on your merchant account.

 

You can check these articles to know more about ACH method: QuickBooks Payments.

 

Keep me posted if you need anything else.

Paularae
Level 1

ACH Limits

We billed a customer $49,103.00 in a one time ACH. I had to set him up on Monday but still have not seen anything come through. I understand it takes time for the set up but is the amount too high? What can be billed ACH?

Paularae
Level 1

ACH Limits

 
Paularae
Level 1

ACH Limits

We billed a customer $49,103.00 and he wanted to pay ACH. I set him up on Monday and still have not heard anything. I realize it takes 2-7 days but I just want to make sure the high amount didn't exceed the ACH limits.

Catherine_B
QuickBooks Team

ACH Limits

Hey there, Paularae. 

 

You probably have reached the processing limit that's why it took time for it to be deposited. There ares limits of how much you can get paid online in a 30-day rolling period. I suggest reaching getting in touch with our Payments Support Agents so they'll help you increase your limit. 

 

For more references about receiving payments you can check these articles: 

Feel free to get back to us if you need more help with handling customer payments. 

Fiat Lux - ASIA
Level 15

ACH Limits

@Paularae 

As additional option, explore this payment service. It supports QBO.

https://veem.grsm.io/veems

 

Hope it helps.

lacysaute
Level 1

ACH Limits

Hi,

 

We have ACH payments set up but still see the limit of $49,999.99. Can we request to raise this limit?

lacysaute
Level 1

ACH Limits

Hi,

 

We have ACH payments set up but still see the limit of $49,999.99. Can we request to raise this limit?

Ashley H
QuickBooks Team

ACH Limits

Thanks for joining this thread, @lacysaute.

 

You can follow my colleague's @Catherine_B post to get in touch with the Payments (Merchant Services) Support Team. They have the tools to assess your account in a secure environment and look at the processing limit. You may be asked for some official documents to see how business is going to raise that limit. 

 

I'll be here if you have any other questions or concerns. Take care!

Fiat Lux - ASIA
Level 15

ACH Limits

@lacysaute 

Consider to utilize additional payment service to increase your ACH payment limits

https:// melio.grsm.io/quickbooks

 

thisisastupidplatformn
Level 1

ACH Limits

I have been chatting with the Merchants team and they are worthless. they said there is a hard limit of $49,999 no matter what and they aren't willing to credit you the extra $10 for having to ask clients to pay 2 invoices or make 2 ACH drafts.  Pretty horrible practice, if you ask me :)

 

 

Kayla Holbrook
 at 13:22, Aug 28:
I'm sorry it can't be raised. That is our limit across the board for every merchant account.
 
 
You
 at 13:23, Aug 28:
 
 
so every single customer in the history of quickbooks never sends invoices above $50K?Read
 
Kayla Holbrook
 at 13:23, Aug 28:
They send them over 50k but if they pay by ACH it's only allowed 49,999.99
 
 
You
 at 13:24, Aug 28:
 
 
what other method of payment is there other than ACH?Read
 
Kayla Holbrook
 at 13:24, Aug 28:
Credit cards are 99,999.99
 
 
You
 at 13:24, Aug 28:
 
 
haha, yea and it costs 3% of the fee to processRead
 
You
 at 13:24, Aug 28:
 
 
or moreRead
 
Kayla Holbrook
 at 13:24, Aug 28:
That would be the only 2 options we have
 
 
You
 at 13:24, Aug 28:
 
 
so there is no way it can be raised?Read
 
You
 at 13:24, Aug 28:
 
 
at all? no matter what?Read
 
Kayla Holbrook
 at 13:25, Aug 28:
I do apologize but no

 

Fiat Lux - ASIA
Level 15

ACH Limits

@thisisastupidplatformn 

Explore 2 other payment services as I mentioned earlier to accept > $50K

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

 

2brothers
Level 1

ACH Limits

It really sucks. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us