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Level 2

Deleting deposits

In Quick books online, I am trying to delete a deposit in the "undeposited funds" register. I keep getting the message "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first."

 

I also went to the general ledger to delete the deposit item and keep getting the same message.

 

How do I delete the deposit?

Solved
Best answer May 28, 2020

Best Answers
Highlighted
QuickBooks Team

Deleting deposits

Good day, I am here.

 

It seems that this payment is linked to a downloaded transaction on your banking. This is the reason why we're unable to delete it. We need to unlink it first from your banking before we delete it. You can follow these steps:

  1. Go to Banking and select the bank account where you deposited the funds.
  2. From the Reviewed tab, locate the $933.71 deposit transaction you added.
  3. Click on Undo.

Once done, you can now delete the deposit transaction on your register. Also, you can exclude the downloaded transaction if you don't want to show it on your Banking. From the For Review tab, find and check the transaction, then select Exclude Selected on the Batch actions drop-down.

 

I've also added this article if you need a reference in handling bank transactions: Categorize and match online bank transactions in QuickBooks Online.

 

I'll be glad to assist if you need anything else. Have a great day!

View solution in original post

10 Comments
Highlighted
QuickBooks Team

Deleting deposits

Let me give you some insights about deleting a deposit, @I am here.

 

It seems like you're trying to delete the invoice/sales receipt from the Undeposited Funds instead of the deposit.

 

The error message occurs when you’re attempting to delete an invoice/sales receipt transaction with a deposit attached to it. You'll need to select the Deposit to delete it.

 

Here’s how to delete a deposit:

  1. Click on the Gear icon.
  2. Select Chart of Accounts.
  3. Choose Undeposited Funds and click View register.
  4. Under the Ref No. and Type column, select the deposit.
  5. Click Delete.
  6. Select Yes.

 

Once done, all the payments in that deposit return into Undeposited Funds. 

 

Then, you can change the account where you deposited the invoice payment and sales receipt. Just open the transaction and select an account from the Deposit to drop-down list.

 

You can also run the Deposit Detail report. This report shows all your deposits, with the date, customer or vendor, and amount.

 

Here's how:

  1. Go to Reports.
  2. In the Find report by name field, type in "Deposit Detail."
  3. Specify the reporting period.
  4. Then click Run Report.

Reach out to me if you have any other concerns.  I’m always here to help.

Highlighted
Level 2

Deleting deposits

tried to do just that prior to reaching out to you. I do this and I get the message "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first.". The item I was trying to delete was $933.71 partial payment for an invoice.
 
In the original bank feed, I believe that this payment was part of a larger sum of $13,743.98. Some of these funds were allocated to one invoice in the amount of $933.71. Am I getting this conflict because this $933.71 is connected to a large sum of money? The remaining amount of money of $13,743.98 was allocated to other entries  that included invoices and sales receipts.
Highlighted
Level 2

Deleting deposits

tried to do just that prior to reaching out to you. I do this and I get the message: This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first.
 
The item I was trying to delete was $933.71 partial payment for an invoice.
 
In the original bank feed, I believe that this payment was part of a larger sum of $13,743.98. Some of these funds were allocated to one invoice in the amount of $933.71. Am I getting this conflict because this $933.71 is connected to a large sum of money? The remaining amount of money of $13,743.98 was allocated to other entries  that included invoices and sales receipts.
Highlighted
QuickBooks Team

Deleting deposits

Good day, I am here.

 

It seems that this payment is linked to a downloaded transaction on your banking. This is the reason why we're unable to delete it. We need to unlink it first from your banking before we delete it. You can follow these steps:

  1. Go to Banking and select the bank account where you deposited the funds.
  2. From the Reviewed tab, locate the $933.71 deposit transaction you added.
  3. Click on Undo.

Once done, you can now delete the deposit transaction on your register. Also, you can exclude the downloaded transaction if you don't want to show it on your Banking. From the For Review tab, find and check the transaction, then select Exclude Selected on the Batch actions drop-down.

 

I've also added this article if you need a reference in handling bank transactions: Categorize and match online bank transactions in QuickBooks Online.

 

I'll be glad to assist if you need anything else. Have a great day!

View solution in original post

Highlighted
Level 2

Deleting deposits

I followed those steps you mentioned. I still get the same message

Highlighted
Level 2

Deleting deposits

I just tried doing that and I get the same message

Highlighted
Level 2

Deleting deposits

Ok. I just tried deleting the entry 30 minutes later, and it seems to work now.

 

thank you

Highlighted
Moderator

Deleting deposits

Hello there, @I am here!

 

Ideally, the deposits in your undeposited funds are associated with the deposits in your bank account. If you wish to delete them, we'll have to delete the deposit directly from your bank account register.

  1. Go to Accounting.
  2. Select your bank account.
  3. Under ACTION, select View Register.
  4. Locate the deposit with the $933.71 amount.
  5. Select Delete.
  6. Click OK.

In addition, here's an article you can read to learn more about how you can review your transaction in your bank register: Find, review, and edit transactions in account registers.

 

Lastly, I've got you these helpful articles for ideas about managing your account and related transactions: Reports and Accounting for QuickBooks Online.

 

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

Highlighted
Level 1

Deleting deposits

I need to delete a deposit, but there is no review button, I voided it, it is back in the to be deposited, I cant get rid of it, that is crazy. 

Highlighted
QuickBooks Team

Deleting deposits

Hi @Garten,

 

I'll take care of this query for you.

 

I suggest you follow the steps provided by my peer @AlexV on this thread. If you already went through them and the issue persists, then I suggest you contact our Technical Support team for further assistance. They have the tools to remotely access your computer, with your permission, and investigate as to why you're unable to delete a deposit transaction. 

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Click the Help menu.
  3. Select Contact us.

Take a look at this article for more details: Record and make bank deposits in QuickBooks Online. It's a step by step guide on how you can record payments and combine them into a single deposit transaction to match your actual bank deposits. 

 

Don't hesitate to press the Reply button and leave a comment if you need anything else. I'll be sure to get back to you. 

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