Merchant Account Problems

We don't want you to be inconvenienced in any way, @OPS12.

The payment will trigger a hold once your payment processing exceeds the dollar amount expected on your account or processed after several authorization attempts and failures.

Intuit will release that payment after providing us all the requested information. You'll usually receive an email from us asking for some information about the transaction. Once we get everything from you, we can usually complete the review within two (2) business days. 

I also suggest reaching back to our Payments Support team to trace this charge and verify why the transaction is still withheld. 

For your reference, here are some links that you can check out about fixing the payment on hold status for deposits:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Please let me know if you require any further help in handling your transactions. I'll be here to help in any way I can. Have a wonderful day.

I never received an email from Quickbooks trying to verify anything, instead the account was just closed. Also I have called someone on the payments support team 4 times now which again I get the same answer "we will escalate". 

I have done all of this. I never received an email from Quickbooks. 

email the office of the president, they provide a better customer services experience although not much better

[email address removed]

You can also go here https://www.intuit.com/company/executives/  and click on the link in the blue area at the top 

I only know this as the result of Intuit underpaying us by $750 and it taking months to get it back

I'm going through the exact same thing right now. After calling 4 times, I finally got someone that was able to find the funds and figured out that I had a merchant account that they closed. Not once did I receive an email asking for verification of anything.

The CS rep claims they can transfer the funds to my new merchant account that is active and that it will take 2 business days. But reading your experience, that might just be what they say. I'm really hoping they deposit my funds in 2 days.

I have a client who is still in the middle of a months long similar situation. She also has about $3700 in funds that were held and just recently deposited after more than a month. They allowed her to open a new account and then the same thing happened again with a little under $2000 in payments. Despite numerous calls it still has not been resolved, and everyone she talks to at Merchant Services seems to have a different story about what is going to happen and what triggered it. Even if it does eventually get resolved it's going to be very difficult to trust the service in the future.