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Loftatsea
Level 2

Payment credited to wrong account

I have a check payment that was credited to the wrong customer. This check payment has already been reconciled. How do I get it credited to the correct account without messing up the reconcilation? Thank you.

Solved
Best answer October 06, 2020

Best Answers
john-pero
Community Champion

Payment credited to wrong account

One method is to enter tge correct payment, add to correct deposit, remove wrong one, save. Then in register view manually check the correct and uncheck the wrong one. Finally delete wrong payment

View solution in original post

8 Comments 8
john-pero
Community Champion

Payment credited to wrong account

One method is to enter tge correct payment, add to correct deposit, remove wrong one, save. Then in register view manually check the correct and uncheck the wrong one. Finally delete wrong payment

View solution in original post

Loftatsea
Level 2

Payment credited to wrong account

Thank you for your response. When you say to "in register view manually check the correct and uncheck the wrong one" do you mean to check that it has been reconciled?

Jen_D
Moderator

Payment credited to wrong account

Glad you're here, @Loftatsea,

 

When you process a wrong customer payment, simply change the payment by opening the invoice. Once done, unmark the wrong payment then apply the correct one in the Customer Payment window. Here's how:

 

  1. Open the invoice then click the Payment link shown on the right-hand side of the invoice.
  2. On the Customer Payment window, uncheck the wrong payment, then choose the correct one from the list.

Once the correct payment is applied, do an off-cycle reconciliation to update the incorrect transaction reconciled. Here's how:

  1. From the Banking menu, select Reconcile.
  2. Choose the account with the transactions you need to reconcile.
  3. Fill in the Date of Statement field. This date can be any date between your last reconciliation and the next scheduled one.
  4. Add the balance of your last successful reconciliation in the Ending Balance field, then select Continue.
  5. In the Reconcile window, mark the transactions you are reconciling.
  6. Make sure the Difference field shows $0.00.
  7. Hit Reconcile Now once everything is good.

To learn more about the off-cycle reconciliation and how it works, see this article: Reconcile previously deleted and re-entered checking or credit card transactions.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to message me back. Have a great day!

Loftatsea
Level 2

Payment credited to wrong account

Thank you for your response. I'm not sure your response addresses my situation. I applied a payment to the incorrect customer; not the incorrect invoice. I need to delete it from one customer's account and apply it to another customer's account without disturbing the reconciliation status. 

Kristine Mae
QuickBooks Team

Payment credited to wrong account

You don't need to delete the payment, Loftatsea. You can change the customer's name in the transaction instead.

 

The process will not change the reconciliation status as long as the amount is the same. Let me show you how:

  1. Open the payment.
  2. In the RECEIVED FROM section, click the drop-down arrow, then select the correct customer.
  3. Select the invoice, then click Save & Close.
  4. Select Yes to confirm.

Once done, you can pull up the previous reconciliation report. It will help us ensure that there's no issue or discrepancy after changing the transaction. 

 

If you have other questions, you can leave a comment below. We're just one post away. 

kenner1953
Level 1

Payment credited to wrong account

This does not work for a credit card payment - the "Received From" field is not editable. 

Do you have pointers for changing the account of a credit card payment? 

kenner1953
Level 1

Payment credited to wrong account

This doesn't work for credit card payments.  The "Received From" field is not editable.

AileneA
QuickBooks Team

Payment credited to wrong account

Hello, kenner1953. 

 

We can check your QuickBooks company for data damage. This will fix common issues like missing transactions, names missing from lists, fatal errors, deposited payments showing up in the payments to deposit window, and some an editable fields. The steps below will show you how to run a verify and rebuild: 

 

Verify data:

 

  1. Go to the Window tab and choose Close All.
  2. Navigate to the File menu, hover over Utilities, and click Verify Data.
  3. If you receive any specific error message like "Your data has lost integrity," then you'll want to follow the steps below to rebuild your data.

 

Rebuild data:

 

  1. Select File, Utilities, then Rebuild Data.
  2. Back up your company files to start the rebuild process.
  3. Press OK when the "Rebuild has completed" message appears. 

 

You can also check out this article about verify and rebuilding your Data for more helpful information. 

 

However, if the payment comes from the Merchant Service Deposits screen, you'll need to get in touch with our Merchant support team.  

 

Please let me know how the steps work. I want to make sure this is taken care of. Stay safe!

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