Payment methods for expense payments not showing

We're delighted to see you here, candicetkh. 

I appreciate you for running some troubleshooting steps to rule out this unusual behavior you're experiencing. You can try logging in to your account in a regular browser from your device. Doing so may help refresh your data app and rule out any stored cache from the QuickBooks Online mobile application.

If the same thing happens, I'd suggest contacting our Customer Care Team to enable us to check into your account. They can pull up your account in a real-time setting. Also, to review and identify further what's causing the issue when entering expenses.

Here's how to reach them:

1. In your QBO account, click on the Help button.
2. Select Talk to a human in the QuickBooks Assistance chat box, and choose I still need a human.
3. Select Contact Us.

Moreover, you can check out this article to guide you in receiving and recording payments on an invoice: Record invoice payments in QuickBooks Online.

Let us know in the comments below if you have additional questions about expenses. We're always right here, willing to assist you anytime. Have a good one!

Thank you @FateCandylaneT.

We've also tried it logging in through the browser on the computer. Same thing so, we'll contact customer support.

Have a great day!