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G
gmadden1
July 27, 2024
Question

An e-check transaction shows delayed as the status.

  • July 27, 2024
  • 13 replies
  • 92 views

An e-check transaction shows delayed as the status. What does this mean?

13 replies

I
Irene RQuickBooks Team
QuickBooks Team
July 27, 2024

Processing time for e-check transactions causes the varied delayed status, Gmadden1. Let me provide additional information about it.

 

When you start using a QuickBooks Payments account for the first time, there will be a delay of up to five business days. These deposits take longer as we set up your account. Once the setup is complete, rest assured that you will be on regular funding time.

 

Moreover, if you have been using the QuickBooks Payment, the processing time is influenced by the time of day. The deposits will be available in your bank account the following day if you've completed the check transaction before 3 PM Pacific time. On the other hand, if the processing occurs after 3 PM PT, the deposit will take two business days to be completed.

 

Know that if you're using a free ACH Bank Transfer payment deposit takes about 2 - 7 business days.

 

Additionally, I've included some helpful resources that offer more details on delayed payment reviews:

 

 

Don't hesitate to return to this thread if you have any other questions with your e-check transactions, Gmadden1. I'll be sure to answer them once I get your response. Keep safe!

G
GenZer
July 31, 2024

I just started to notice that some of my E-check processed transactions show "Delayed" status immediately after processing the E-check.  Others show "Pending" in status.  This started a few weeks ago.  I use 2024 Desktop QB Pro to run the E-checks.  Have been doing that for years and never seen "Delayed" status for any of my transactions before.  Contacted Intuit and was given different reasons by different reps.  Seems like no one knows for sure what's going on.  One rep said that on July 15th Intuit made a change it now it takes longer to transfer money (up to 5 days).  The second rep said that it's on my customer's end and Intuit has nothing to do with it.  Just today I processed 2 different E-checks and the first showed "Delayed" status immediately (within seconds), second showed "Pending" status.  What's going on?  Can someone help me to figure out what's causing "Delayed" status for some of my E-checks and not the others?

G
GenZer
August 1, 2024

Thank you for your reply, however, I have contacted Intuit 3 times already, twice on the phone, once in chat.

All three gave different answers so I don't see how contacting Intuit 4th time will be of any help.  Again, this "Delay" status started showing up few week ago.  I never had this happen before in over 10 years I've been processing E-checks with QB.  In fact, I have a customer that I processed 2 E-checks a month ago without any issues and when I processed E-check third time for this same customer a week ago (balance payment), this "Delay" status showed up. Customer's bank info was still the same. I did end up getting money in 6 days but still why the "Delay" if it's the same customer?  There is has to be a reason for these "Delays", if only I could get an explanation as to why.

 

What's interesting to me is in the last 2 weeks I have processed (2) E-checks for a new customer and both times status showed "Pending" immediately after processing and money received within 2-3 days as before.  However, (2) of my other new customers I processed E-checks for on July 26th and (1) yesterday showed "Delayed" status immediately after processing.  Could it be that Intuit now has a list of banks which they are delaying ACH transactions immediately?  Otherwise, how else can this be explained when transactions get status "Delayed" immediately?


An Update:

 

Finally I got an answer from QB as to what's going on with all these "Delays" after processing E-checks.

The explanation given today by Melvin was "We are aware of this issue and working to fix it".  Apparently it was a problem on QB end.  My guess, after more people called QB about this same issue, they finally decided to look into it and realized there is a problem that needs fixing.  I just hope they'll get it fixed soon...

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