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C
cstrader
April 25, 2019
Solved

Attachments are missing

  • April 25, 2019
  • 4 replies
  • 18 views

Attachments that were previously there are now missing.  How can I find them?  QB Pro 2016

 

    Best answer by Catherine_B

    Hello there, cstrader. 

     

    It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

     

    You can also check this article for more information: QuickBooks Document Center: FAQs and common issue. 

     

    I'm here to help you if you have further questions. 

    4 replies

    C
    Catherine_BAnswer
    Level 9
    April 25, 2019

    Hello there, cstrader. 

     

    It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

     

    You can also check this article for more information: QuickBooks Document Center: FAQs and common issue. 

     

    I'm here to help you if you have further questions. 

      S
      SGFiNEART1143
      July 28, 2019

      My backup does not contain the attachment folder and I have done the following: "If you use Attachments and you have enabled back up of the attachments folder in the ‘Backup’ preferences."

      Is it possible I am not using attachments and how would I set that up? Or is there some other problem. It doesn't make sense that I'd have to locate the attachment folder and then drag it into the backup. What if it was on a broken drive and I was restoring from a backup drive? That folder needs to be with my backup, and it should go there automatically.  Agree? Or am I missing something? 

      Steve G.

      J
      JamesAndrewMModerator
      Moderator
      June 20, 2023

      Will I lose the 3 weeks of new attachments if I do this method. Also the old attachments is 10 or more years of attachments. Are you suggesting reattaching each old attachment one at a time or does QB attach old attachments in bulk?

      thanks tim 


      Hello there,

       

      You will not lose the attachments. However, they will be unlinked. As my colleague stated, an Attach Folder is created and stored in a matching location as the QuickBooks Company file. Moving the company file to a different location will break the connection between the Attcahed Documents and the company file. To resolve this, you'll want to re-link the Attached Documents. Here is how:

       

      1. Browse to the location where your company file is stored and open the Attach folder.

      2. Follow the steps that apply to your situation:
       

      • If there is NO folder with the new company file name, change the name of the folder to match the new name of the company file.
      • If there is a folder with the new company file name:

                      a. Open the folder with the OLD company file name.

                      b. Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.

                      c. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
       

      3. From the QuickBooks Company menu, select Documents, then Repair Attached Documents Links.

      4. Click Repair Links.

       

      Moreover, QuickBooks will attach the attachments in bulk upon repair link. You can visit this article for more details: QuickBooks Document Center: FAQs and common issues.

       

      Feel free to visit this article in the future for your reference: Can't open your company file in QuickBooks Desktop.

       

      Let me know in the comments below if you have a follow-up about QuickBooks-related concerns. We're always available in the Community to lend you a helping hand. Stay safe, and have a great day!

      I
      italianlaw
      February 14, 2022

      On the subject of missing attachments and with an Intuit service contract, I am pissed for the lack of service which has dragged out over 2-3 months as you will note in the case numbers..... which I have recorded.

       

      After talking to several at level 1, I found them over several months to be clueless. Talked one to Level 2 once. He too did not have a response stating he would call me back on a second live share session. Two months passed. No support callback and to boot I discovered later he simply closed the case.

       

      Listen up. A class action lawsuit is in the works by a firm in New Orleans. 

       

      In the meantime, fully aware now there has been since 2019 a solution to the missing attachments, I insist and require a call and a live on the phone sharing session. I do not want the instructions. Too complicated.

      I have spent many hours and do not intend to follow the instructions. 

       

      Remember I have a service contract!! 

       

      Anthony

      License #[removed]

       

       

       

       

       

        F
        feedup
        May 10, 2022

        I feel you, we have them same issue and have been on the phone all morning , to finally be told we will have to call someone and pay them to fix their problem which was caused by updating from 2019 to 2022.. also in the New Orleans area

        I
        Italian Law
        September 21, 2022

        Folks. Don't hold your breath. Regarding attachment I see only copy and paste from the "team". The disappearing attachments has not been resolved. Not even level 2 offered up an answer.

         

        The attachment folder is not in the company file.... and I did not direct the attachment to go elsewhere. 

         

        Dealt with only Intuit robots and levels 1 and 2.  I cancelled the support contact.

         

        Anthony

          L
          loretta2
          April 23, 2024

          I'm having the similar issue but I'm on 2023 desktop I've lost 15 years worth of attachments I've been on the phone for 2 weeks supposedly all the way up to tier 3 no one has been able to help me. A month and a half ago a lady in Kentucky did it in 5 minutes but they have no record of her calling me on that day? She was amazing I wish I would have got her direct number! I need some help if anybody has any knowledge of this please please help me

          A
          alcompco
          April 25, 2024

          https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/quickbooks-scan-manager-scan-attach-documents/L9Z3Fi2L9_US_en_US

          Did you follow the link above? Did it not work? I have followed the link above and it fixed the issue of the scanned bills not being attached to the bills in QB Desktop.

          L
          loretta2
          April 23, 2024

          Intuit QuickBooks keeps on putting on here that the problem is solved it is not please ignore the solved green prompt. This is still not solved I need someone's help please

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