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C
cstrader
April 25, 2019
Solved

Attachments are missing

  • April 25, 2019
  • 4 replies
  • 11 views

Attachments that were previously there are now missing.  How can I find them?  QB Pro 2016

 

    Best answer by Catherine_B

    Hello there, cstrader. 

     

    It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

     

    You can also check this article for more information: QuickBooks Document Center: FAQs and common issue. 

     

    I'm here to help you if you have further questions. 

    4 replies

    C
    Catherine_BAnswer
    Level 9
    April 25, 2019

    Hello there, cstrader. 

     

    It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

     

    You can also check this article for more information: QuickBooks Document Center: FAQs and common issue. 

     

    I'm here to help you if you have further questions. 

      N
      ngorzkiCEA
      December 30, 2023

      I am doing an invoice and attaching a separate PDF to it. Hit email later. When you email later the invoice is only there not additional attachment?

      Clark_B
      Clark_BQuickBooks Team
      QuickBooks Team
      December 30, 2023

      Welcome to the Community, @ngorzkiCEA.

       

      Let me help and provide information about the missing attachments in sending an email later in QuickBooks Desktop (QBDT).

       

      To start, I recommend verifying if the invoice has successfully attached the file. Also, ensure that the attachment meets the required file size for it to appear on the send form page.

       

      Once you have verified all the information, you can proceed with verifying and rebuilding your data.

       

      For future reference, you can check this article to guide you through the process of customer payments for invoices and in-person sales: Take and process payments in QuickBooks Desktop.

       

      Please don't hesitate to leave a comment below, if you have further questions about the missing attachments or other QBDT-related concerns. We're always happy to help you out.

      I
      italianlaw
      February 14, 2022

      On the subject of missing attachments and with an Intuit service contract, I am pissed for the lack of service which has dragged out over 2-3 months as you will note in the case numbers..... which I have recorded.

       

      After talking to several at level 1, I found them over several months to be clueless. Talked one to Level 2 once. He too did not have a response stating he would call me back on a second live share session. Two months passed. No support callback and to boot I discovered later he simply closed the case.

       

      Listen up. A class action lawsuit is in the works by a firm in New Orleans. 

       

      In the meantime, fully aware now there has been since 2019 a solution to the missing attachments, I insist and require a call and a live on the phone sharing session. I do not want the instructions. Too complicated.

      I have spent many hours and do not intend to follow the instructions. 

       

      Remember I have a service contract!! 

       

      Anthony

      License #[removed]

       

       

       

       

       

        F
        feedup
        May 10, 2022

        I feel you, we have them same issue and have been on the phone all morning , to finally be told we will have to call someone and pay them to fix their problem which was caused by updating from 2019 to 2022.. also in the New Orleans area

        I
        Italian Law
        September 21, 2022

        Folks. Don't hold your breath. Regarding attachment I see only copy and paste from the "team". The disappearing attachments has not been resolved. Not even level 2 offered up an answer.

         

        The attachment folder is not in the company file.... and I did not direct the attachment to go elsewhere. 

         

        Dealt with only Intuit robots and levels 1 and 2.  I cancelled the support contact.

         

        Anthony

          L
          loretta2
          April 23, 2024

          I'm having the similar issue but I'm on 2023 desktop I've lost 15 years worth of attachments I've been on the phone for 2 weeks supposedly all the way up to tier 3 no one has been able to help me. A month and a half ago a lady in Kentucky did it in 5 minutes but they have no record of her calling me on that day? She was amazing I wish I would have got her direct number! I need some help if anybody has any knowledge of this please please help me

          A
          alcompco
          April 25, 2024

          https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/quickbooks-scan-manager-scan-attach-documents/L9Z3Fi2L9_US_en_US

          Did you follow the link above? Did it not work? I have followed the link above and it fixed the issue of the scanned bills not being attached to the bills in QB Desktop.

          L
          loretta2
          April 23, 2024

          Intuit QuickBooks keeps on putting on here that the problem is solved it is not please ignore the solved green prompt. This is still not solved I need someone's help please

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