Solved

Attachments are missing

Forum|Forum|7 years ago
April 25, 2019
4 replies
10 views

Attachments that were previously there are now missing. How can I find them? QB Pro 2016

QuickBooks Desktop

Best answer by Catherine_B

Hello there, cstrader.

It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them.

You can also check this article for more information: QuickBooks Document Center: FAQs and common issue.

I'm here to help you if you have further questions.

C

Catherine_BAnswer

Level 9

Hello there, cstrader.

It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them.

You can also check this article for more information: QuickBooks Document Center: FAQs and common issue.

I'm here to help you if you have further questions.

S

SGFiNEART1143

My backup does not contain the attachment folder and I have done the following: "If you use Attachments and you have enabled back up of the attachments folder in the ‘Backup’ preferences."

Is it possible I am not using attachments and how would I set that up? Or is there some other problem. It doesn't make sense that I'd have to locate the attachment folder and then drag it into the backup. What if it was on a broken drive and I was restoring from a backup drive? That folder needs to be with my backup, and it should go there automatically. Agree? Or am I missing something?

Steve G.

4

4Gal

Level 5

I need help bad we moved our company file to new computers. Lost all of our attachments for 15 yrs! We don't keep paper copies as it is 2024! I have went all the way up to tier 3 support in QB they say there is no way to do this. There has been 15 different people Glanced into my computer having me do so many things I am lost! I am going crazy and can't get any work done because I am on the phone with them daily for 2 wks trying to fix our attachments to each customer. I am horrified and exhausted. I know it can be done as a lady from Kentucky that works for QB called me when I had the same issue on March 5th and she did it in 5 minutes! They have no record of her calling me and do not know how to get in touch with her. She was so great! I am devastated at this point and really and grasping at straws praying someone can help me. The same thing happened in 2018 and I was on the phone for over 3 weeks until they finally had it done again in 5 minutes! Now I am at a loss. The entire reason for calling in March was my back up was not properly working. During that process they lost my attachments trying to fix that. THen I finally got the Kentucky lady that was remarkable. Can anyone please help??? Please????

@loretta2

Can you still open your company file with attachments on the old machine without any issue?

I

italianlaw

On the subject of missing attachments and with an Intuit service contract, I am pissed for the lack of service which has dragged out over 2-3 months as you will note in the case numbers..... which I have recorded.

After talking to several at level 1, I found them over several months to be clueless. Talked one to Level 2 once. He too did not have a response stating he would call me back on a second live share session. Two months passed. No support callback and to boot I discovered later he simply closed the case.

Listen up. A class action lawsuit is in the works by a firm in New Orleans.

In the meantime, fully aware now there has been since 2019 a solution to the missing attachments, I insist and require a call and a live on the phone sharing session. I do not want the instructions. Too complicated.

I have spent many hours and do not intend to follow the instructions.

Remember I have a service contract!!

Anthony

License #[removed]

F

feedup

I feel you, we have them same issue and have been on the phone all morning , to finally be told we will have to call someone and pay them to fix their problem which was caused by updating from 2019 to 2022.. also in the New Orleans area

I

Italian Law

Folks. Don't hold your breath. Regarding attachment I see only copy and paste from the "team". The disappearing attachments has not been resolved. Not even level 2 offered up an answer.

The attachment folder is not in the company file.... and I did not direct the attachment to go elsewhere.

Dealt with only Intuit robots and levels 1 and 2. I cancelled the support contact.

Anthony

L

loretta2

I'm having the similar issue but I'm on 2023 desktop I've lost 15 years worth of attachments I've been on the phone for 2 weeks supposedly all the way up to tier 3 no one has been able to help me. A month and a half ago a lady in Kentucky did it in 5 minutes but they have no record of her calling me on that day? She was amazing I wish I would have got her direct number! I need some help if anybody has any knowledge of this please please help me

A

alcompco

https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/quickbooks-scan-manager-scan-attach-documents/L9Z3Fi2L9_US_en_US

Did you follow the link above? Did it not work? I have followed the link above and it fixed the issue of the scanned bills not being attached to the bills in QB Desktop.

L

loretta2

Intuit QuickBooks keeps on putting on here that the problem is solved it is not please ignore the solved green prompt. This is still not solved I need someone's help please

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