Increasing direct deposit limit

Hi there, ketilbeen.

I'm here to share additional information about the direct deposit security limit.

One of the major requirements when requesting a direct deposit limit increase is the bank statements of the previous six months. It's a monthly or quarterly document that lists all of your banking activity.

Before approving requests, we review the bank statements to verify the income of the business. It will help us determine if an account is capable of handling large amounts of direct deposit. This way, we can lessen the risk and avoid fraud.

After submitting the requirements, the application is reviewed within 2 business days. Then, the primary contact will receive an email notification regarding the result. To learn more about this topic, you can visit this link: Get help if you’re over a direct deposit limit.

I've also included an article that will help you resolve common direct deposit errors and mistakes in QuickBooks: Fix direct deposit issues.

Do you have any other questions in mind? Feel free to leave them below. I'm always here to back you up.

Some further questions...

- If the "concern" is to lessen the risk and avoid fraud, why are these being requested to be submitted by unsecure email (besides upload)?  There is a reason banks do not email you a copy of your statements for this particular reason.

- Once received by your team, who is reviewing these statements and how do you you ensure the reviewer is competent? 

- What is the process if increase is denied based on historical rather than forward looking data of a growing business?  In other words, for QB to control how we run our business, do you have a better understanding of our business based on past data and no understanding why the increase is required for future payments?

I'm here to provide additional insights about your DD limit increase request, ketilbeen.

Your request is handled by our Data Risk Management Team. The email is secured and is authorized by Intuit. 

You can send them using these emails once you open the request on the page. See the attached screenshot below for your visual guide.

Sending your documents through those emails is the only way of accepting requirements. You can use your personal email address or the one associated with QuickBooks.

Once received by the management team for review, they'll send you an email with instructions for the next step. The same goes for if the request is denied.

You can visit again this link for additional information: Get help if you’re over a direct deposit limit

Let me know if you have follow-up questions about this by commenting below. I'll be here to provide additional information.

Hello, 

It appears we having the same issue as the person above. We have submitted a DD increase request and was denied due to not being able to provide 6 months of bank statements from our current account. We recently had to close our old account due to fraud activity and needed to update to the new account, therefore, we wouldn't have six months of statements. I did provide five months of statements from the previous account we've been using for months and then included the new account statement for the current month. Still denied. Now we cannot process payroll or vendors payments, our DD limit was set to zero and multiple holds placed on our account. I have been on the phone with reps since 9am and it is not 15:44 with no resolution or any insight on how to fix this. Error codes we are receiving are 30107 and 2107. All the CSReps we have spoken seem to be clueless what any of this means and how to fix it. The kicker to all of this, last week using the NEW account, I was able to process employees payroll with no issue. Now a week later not able to process at all. We did have the account verified.

Thank you for bringing this to our attention, @KK7777. 

First, we appreciate the time and effort you've done through this far. Please know that we’re looking into your issue regarding the DD limit increase request and error 2107. Someone from our team
will be in touch with you through PM.

Dear KK7777,

We are the above poster that you make reference to.  The end to our story is that we gave up dealing with QB payroll for the reasons you outlined.  We paid some employees through payroll (within the constraints) and some through  ACH transactions to get around it.

A pain having to do this, but we decided it was better than to provide company financials to a group that appear to be inept at best.  We have had our share of filing issues as well and have since outsourced our payroll through a PEO and will be moving to MS Dynamics 365 Business Central by the end of the year.  We found it to be quite expensive moving from QB desktop to QB online, taking into consideration the internal costs of time spent with QB to try and get things right.

We wish you the best of luck.

Kindest regards

Dear KK7777,

We are the above poster that you make reference to.  The end to our story is that we gave up dealing with QB payroll for the reasons you outlined.  We paid some employees through payroll (within the constraints) and some through  ACH transactions to get around it.

A pain having to do this, but we decided it was better than to provide company financials to a group that appear to be inept at best.  We have had our share of filing issues as well and have since outsourced our payroll through a PEO and will be moving to MS Dynamics 365 Business Central by the end of the year.  We found it to be quite expensive moving from QB desktop to QB online, taking into consideration the internal costs of time spent with QB to try and get things right.

We wish you the best of luck.

Kindest regards

I have been trying to increase my DD limits since April 2022 without no luck. I have sent the 6 months of statements, change the primary principal information due to a ownership change. All I'm trying to do is pay 4 vendors once a month for a total of approx. $120,000. I have been a customer of Intuit since 2015 and the customer service has never been bad until everyone started working from home. Get back to the office I'm tried of hearing your chickens in the yard. I am activity looking for new accounting software with customer service. 

I seriously think Quickbooks should improve the process of payroll like allowing printing of contractor receipts, and like making it as easy to pay contractors as it is to pay employees which is what Intuit had.  But I am especially mad about the direct deposit limits. I was stopped from paying my 50 plus contractors in the middle of my payroll processing for something I had no idea existed - direct deposit limit.  What is the point of that anyway?  Are you going to be responsible for paying if there is not enough money in the bank?  I doubt you would do that.  You should not police my ability to pay my employees with these ridiculous direct deposit limits. That is between my bank and myself!!!!  I tried to make it work, but your fees are outrageous and the resources it takes to complete payroll is not cost effective to add insult to injury. I have worked on system migrations in hospitals and to be migrated from one day to the next as you all did is bad business practice.

I hear your sentiments, @minervasusana.

I appreciate you sharing your concern in this thread. Let me share some insight about the direct deposit limitations in QuickBooks Online (QBO).

The security limits help protect you from fraudulent activities by limiting the amount you can send via direct deposit.

That said, you'll want to submit an online request to increase your direct deposit security limit. Additional documentation, such as bank statements, may be required. After submitting the requirements, the application is reviewed within 2 business days. For more information about this process, please visit this article: Get help if you’re over a direct deposit limit.

On the other hand, the option to print contractor receipts is unavailable in QBO. I suggest sending your feedback to our Product Development Team so they can review it and might consider implementing it in the future. Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter your comments or product suggestions.
4. Then select Next to submit.

Additionally, here's an article that contains tips on how to resolve common direct deposit issues: Fix direct deposit issues.

Keep me posted on how it goes in the comments below. If you have other payroll concerns or inquiries about the direct deposit in QuickBooks, I'm just around to help. Keep safe.

I'm currently having this issue as well. Ive been trying to get my DD Limit increase and it won't let me, I also provided 5 month bank stamens and yet I'm still not successful. I was told to request for a temporary DD Increase and they still asked me for the 6 month statements! this department is under my car and it makes me look so bad when I have to send paper checks instead of DD. Were you available to figure it out? or do you recommend another payroll software?

@Brendacccc 

To pay your temporary employees (e.g freelance and contracted employees), contractors, or someone else?

Let's make sure you can increase the direct deposit limit for your payroll, Brenda.

Direct deposit helps you reduce the cost of processing paper checks. We set limits on how much money you can send via direct deposit for your security. 

After you've submitted an online request to increase your direct deposit security limit, you're still asked for 6 months bank statement. Once done, requests are reviewed within 2 business days. 

You'll get an email once everything is already okay. If you want to search the limit requests from here. I've added a screenshot for your visual guide:

However, if you're still unable to find your request, or receive no feedback after you've submitted it, I recommend reaching out to our support team so they can double-check the status further. Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then choose Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Moreover, take a closer look at several payroll reports that you can use to view useful information for your business and employees as well. I've added this article for your reference: Run Payroll Reports.

Reach out to us if you have any questions about payroll. Please know the Community is always right here to help anytime.

We need our direct deposit limit increased to $100k starting 01/11 or we are canceling ALL of our subscriptions and moving on to another company like ADP, Oracle etc.

We are tired of dealing with the run arounds and the lack of support!!!

Check your email!!!

Thanks,

IFS SALES

I completely understand the urgency in needing to increase your Direct Deposit limit, IFS SALES. Being able to reliably pay employees on time is extremely important for any business. I would feel the same sense of urgency if I were in your shoes.

Please be aware that Direct Deposit limit increase requests are usually reviewed within 2 business days, and you will receive a notification email with the outcome. If additional documents are required for approval, we will also communicate this to you.

Please note that this Community forum is public, which means we are unable to access your specific account details or check the status of your limit increase submission.

I would recommend reaching out to our payroll support team. They can verify your account and check the status of your request. 

Here's how to reach out to them:

1. Log in to your QBO account.
2. Go to the Help menu in the upper-right-hand corner to open the QB Assistant window.
3. Type in talk to a human and press Enter.
4. Select QuickBooks Online Support, then click Contact Us. 
5. Provide a short description of your concern. Then, click Continue.
6. You'll see several options on how you want to get in touch with our support team.
7. Select Callback if you want to save your spot in the queue. Choose Appointment to have someone call you in the next available schedule. On the other hand, click Chat if you want to start a conversation with one of our chat support agents.

For additional resources when paying employees using Direct  Deposit, allow me to share these articles as well: 

• When To Send Your Direct Deposit Payroll 
• Resolve A Non-sufficient Funds (NSF) Hold On Your Payroll Service 

The Community is always available to assist you with any other questions you have, IFS SALES. We want to make sure you have all the information needed to successfully handle Direct Deposit payroll.

@IFSSALES 

we are canceling ALL of our subscriptions and moving on to another company like ADP, Oracle etc.

Don't bother threatening them. You just need to convert your data to QB Desktop file and use the trial version to access your historical data for good. Then you may start from scratch in a new program to lower your conversion costs.