password reset tool

Hi there, @deej.

Thanks for joining into this thread. Allow me to help ensure that you're able to reset your QuickBooks password. 

I appreciate you for following the steps provided by my colleague @AlcaeusF to reset your password using challenge questions within the QuickBooks system. Since it's still doesn't work, the other option is you can use the automated password reset tool. 

Let me walk you through the steps: 

1. Select the tool based on the version of QuickBooks you're using: https://passwordreset.quickbooks.com/app/qbdt/passwordreset.
2. Select your version of QuickBooks Desktop.
3. Fill in the QuickBooks license number and business info used when registering QuickBooks, then select Next.
4. Accept the license agreement. The Automated password reset tool will be downloaded automatically (if automatic download didn't work, select download now).
5. Run the Automated password reset tool.
6. Enter the token number received via email.
7. From QuickBooks Desktop Products drop-down, select the same QuickBooks version.
8. Select Browse for Company File, then choose the company file that you want to reset the password for.
9. Enter your New Password, then Confirm New Password.
10. Select Reset Password to complete the process.

For additional reference, you can check this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

I also recommend calling our QuickBooks Desktop Support Team if you need further assistance with the steps. 

Here's how you can reach them:

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar.
4. Click Get the Phone number below.

That should do it! You can now be able to open QuickBooks and log in to your company file using the new password you just set. If you have any additional questions about resitting your QuickBooks Password please let me know by clicking the Reply button below. I'm always here to help you out.