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W
weberv2
October 8, 2018
Question

password reset tool

  • October 8, 2018
  • 3 replies
  • 0 views

When I forgot my password I tried the link to reset it. When I enter my info, it says my phone number is not the one I registered with, though after checking my profile it shows that it is correct. Thoughts?

    3 replies

    S
    SterlingD
    October 8, 2018

    Welcome to the Community @weberv2.

     

    I'll be happy to help you get your password reset.

     

    Could you send me a direct message with your email address, and which service you are trying to log into(Whether it's QuickBooks Online or Desktop).

     

    I look forward to hearing from you so I can make sure you get logged in properly.

    T
    Ted11_2
    November 19, 2019

    I can't access my company files

    C
    Catherine_B
    Level 9
    November 19, 2019

    Let's make that we've correctly entered them, Ted. 

     

    It's possible that you've added a special character or any letter was entered in lower case instead of upper case. We can reset your password through the I forgot my password link and select the email address so we can reset it from there. 

     

    If you have the admin access and need to reset it, you'll need to confirm some information as a security questions. 

    The article on how to reset your password was already shared by my colleague above, but I'm going to give them to you again.

     

    Please reach out to me if you need more help. 

    J
    JanyRoseB
    Level 5
    January 3, 2019

    Good to see you here in QuickBooks Community, Lesliegolf.

     

    Allow me to help and guide you on how to reset your Gmail password so you can send Invoice to QuickBooks successfully.

     

    In order to change your gmail password, you'll need to be sign in first. Let me provide you the steps: 

    1. Open your Google Account.
    2. Under "Security," select Signing in to Google.
    3. Choose Password. You might need to sign in again. 
    4. Enter your new password, then select Change Password. 

    I also attached a couple of screenshots for your future reference: 

    Please know that I'm just a post away if you have additional questions about sending invoice. I'm always here to help you out. 

    T
    Tomas0815
    January 9, 2023

    When i try to sign in my time sheet it ssys my password ID no hood how do i fix proble.???

     

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