Question

Payment Declined

Forum|Forum|3 years ago
August 15, 2022
12 replies
77 views

I'm trying to pay a vendor, they sent me a link to the online invoice so I could pay them. I filled out the details (business checking, rtg number, acc number) and it threw the error

Payment declined. Your payment method was declined. Please use another method or try again.

I checked with my bank (Bank Of America) and they say there are no restrictions on the account that would cause this. I then tried to pay with an old PNC bank account and the payment went through fine. How can I get more details on the error? The error shown on the website is less than helpful and I need to resolve this before I can close the old account. Any ideas greatly appreciated.

QuickBooks Payments (Merchant Services)

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W

Wideopenthrottle

I found a method that worked for me on the receiving end after days of fighting with this terrible platform. I went into the invoice in question, unchecked / rechecked the bank transfer option on payments, then deleted and reentered the customer’s billing address. Payment was finally successful, even though nothing was technically changed.

Glad I finally got my money, but will be closing my QuickBooks account and switching to a different company after this. I’ve never been more disappointed with a program in my life since day one. The iOS app is useless and shows inaccurate info, servers constantly having issues, inconsistent grouping on transactions, etc… absolutely unacceptable for a program that is supposed to HELP with bookkeeping, not make it more difficult. Good luck everyone.

O

OKEAH

I recently closed Intuit account due to relocating to other state but was successfully used it for verdor's invoice payment with BOFA. When I opened a fresh Intuit account and assigned BOFA again I never was able to pay invoices getting same error "Payment declined". So, I was advised by Intuit support to subscribe to "QuickBooks Bill Pay Basic" on Intuit and then was able to enter Bank info to pay the invoice. Unfortunately, payment didn't go thru and I received the same error. I noticed, the BOFA has two types of Routing, one is for paper & electronic transfer, another one for wire transfer. When I recreated bank with WIRE routing type the payment went thru right away!

M

MBrigante

I am having this issue now and quickbooks is no help. Worst customer service who does't even understand he products they offer

A

alex339

It has absolutely nothing to do with anything you’ve just said and everything to do with Intuits rules on payment velocities, Account Validation or lack thereof and lack of payment history. These issues have absolutely zero to do with the ODFIs and everything to do with Intuits risk tolerance, which is nothing. People will continue to have these issues until someone at a senior level actually do something about this, not just someone responding from a call center.

The Trustpilot score for Intuit is abysmal. You can see in this thread just a bunch of canned responses without any employee taking the time to investigate the issue and offer an explanation. I called customer support and they hung up on me within seconds of picking up the phone.

Their "payment declined" error message is not descriptive. Could their engineering team add error codes so that we can have some idea about which sub-process caused the payment to be declined? Absolutely.

This one issue shows us the multiple points of failure: user experience, product development, engineering, and quality assurance. Where is the accountability from their shareholders, board, and executives? This is one of those examples of how not to run a software company. The clock ticks towards competition.

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