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S
samarthsikotara-
July 26, 2024
Question

Payment scammer

  • July 26, 2024
  • 1 reply
  • 0 views

I am vendor.

 

my client has said - he has sent the payment on Monday.

 

Today is Friday.

 

I haven’t received the payment yet.

 

the client has same day lead time.

 

The issue:

 

1. Why is it taking more than 5 days? Still I haven’t received the payment.

 

2. Why is it taking more than 5 days? Still I haven’t received the payment.

 

3. Why is it taking more than 5 days? Still I haven’t received the payment.

 

4. Why is it taking more than 5 days? Still I haven’t received the payment.

 

5. Why is it taking more than 5 days? Still I haven’t received the payment.


Issue 2:

 

1. your support team is not helping me at all.

 

2. your support team is not helping me at all.

 

3. your support team is not helping me at all.

 

Why have you stolen my payment? Is this another scam going on from your team?

1 reply

F
FaithA
Level 1
July 26, 2024

Hello, Samarth.

 

I've seen that you've posted the same question in another post that my colleague has already responded to.

 

If you haven't already, you can check this link to see my colleague's answer: https://quickbooks.intuit.com/learn-support/en-us/payments/re-payment-scam-direct-deposits/01/1468316/highlight/true#M57871 

 

If you have further concerns about the validation code and customer number, I suggest posting your concern there to streamline the process.

 

See you in that thread. Stay safe. 

S
samarthsikotara-Author
July 29, 2024

My client said he has talked to Quickbooks twice.

 

he has paid me on 19th July. money has been taken from his bank account but I still haven't received it yet.

 

Today is 29th July and still no idea why you people have stolen my money.

I
Ivan_GModerator
Moderator
July 29, 2024

I acknowledge that every penny counts to every business, samart. I can see how important having a fast and secure transaction is in keeping every business operation going.

 

To ensure you'll get accurate information about the processed fund, allow me to re-route you and your client to our support personnel.

 

Beforehand, please know that deposit speed varies with the product and payment type. Standard deposits are processed every day except for Sundays and Holidays. On the other hand, instant deposits are processed every day without exception.

 

For new Payments accounts, the deposit timeframe will take five business days and will get faster as you regularly process and receive funds.

 

Since your waiting time exceeds one week, I recommend contacting our Payments Support Team again. They're the accurate team authorized to check the fund's status and provide necessary resolution.

 

Finally, you may explore these articles once you need to resolve rejected ACH transactions or void/refund customer payments:

 

 

If you have additional queries regarding the processing of funds in QuickBooks Payments or need help with other transactions or data, don't hesitate to reply on this thread. The Community team is always here for you.

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