Assigning payroll item in quickbooks

1. Select Payroll menu > Employees.
2. Select name of the employee.
3. Select Edit employee.
4. Under How much do you pay. . ., select Add additional pay types.
5. Select the pay type that fits your purposes.
   • You may need to select Even more ways to pay. . . to make the pay type you're looking for available.
   • Enter an amount in the $ field to make the amount recurring, or leave it blank and just enter the amount when running payroll.
   • To rename or change the pay type, select the edit (pencil) icon beside the pay type's name.
6. Select Done.

Hey there, @LeaflessRob.

Thanks for reaching out to the Community with your question about using the Payroll Mapping Tool in your QuickBooks Time account. Allow me to provide you with some information. First, let's have you run an import from QB Time.

1. Log in to QuickBooks Time as admin.
2. Go to the QuickBooks menu in the upper right hand corner and choose Import. 

If your time still doesn't export, then try reassigning yourself a different pay item(s) in your QuickBooks Online account like my colleague mentions above. Afterward, assign the correct one(s) back and save. This will allow the integration to acknowledge a change was made and needs to re-sync those fields. 

Once you're finished, it's important to run another import within QB Time like before. 

In the end, check the Payroll Items Mapping Tool to see your salary pay items. 

Inform me on how these steps go and if this resolves your issue. It's my priority that this gets taken care of as soon as possible. I'll be back around shortly.

Hi Candice C,

I did as requested but unfortunately, it did not entirely work. The import worked:

Payroll Item Import

Hello - 

I am having a very similar problem : 

I have not changed any settings and this has just happened on this weeks payroll. 

When I try to export the approved time from t-sheets I get the error for all my associates: 

Hey thesouthernpines,

Welcome to the QuickBooks Community! We will love to help you! As my colleague Candice mentioned, to get this problem rectified follow these steps below:

1. Log in to QuickBooks Time as admin.
2. Go to the QuickBooks menu in the upper right hand corner and choose Import. 

If the employee time is unable to export, assign them a different pay item and reassign the correct pay items. Save these changes to allow them to integrate and re-sync.

From there, re-run another import to QuickBooks Time and proceed to use the  Payroll Items Mapping Tool for verification.

Please let us know how this goes and if there is something you don't understand, my team and I are here to assist! Take care and be safe.

Hello. Sadly this is not working. The mapping function on the side is not assigning correctly. I have tried to adjust it but I am not getting options to do so. Please take a look. Again no settings have changed so I don't know why all of a sudden this has started. 

Thanks for the update @thesouthernpines.

I appreciate you taking the time to try to get the mapping figured out. I know how it feels when all of a sudden something isn't working as designed and you can't determine the cause.

At this point, it would be best if you reached out to our QuickBooks Time support team so they can take a look at your account. They have the visibility and tools to determine the best course of action.

I'd love to hear how it goes. Feel free to drop back any time.

When I go to the payroll mapping tool. 

When I go to Map Employees. 

I am seeing this for all employees

"No Payroll Items Assigned"

Assign payroll items to this employee in quickbooks first and re-import. 

How can this be fixed? All my employees do have payroll items in Quicksbooks and I've imported successfully but it isn't showing up

Hey there, @danielwow. 

Thanks for following the thread and sharing your concerns. 

Since you're having some issues with mapping, I recommend contacting our support team. Our agents can review your account in a secure environment and have the tools to further investigate this matter.

I've included a link below to contact support. 

• QuickBooks Time Support

Please let me know how it goes. Take care and have a great week!

I need help with this exact problem from Tier 2

I too need help with this issue from Tier 2

Hi there, @bcshvac. 

Thanks for following the thread and letting us know that you are also experiencing this issue. 

To clarify, have you run through the steps provided by my colleagues Candice and Sasha above? If not, you'll want to make sure that you're trying these steps. 

1. Log in to QuickBooks Time as admin.
2. Go to the QuickBooks menu in the upper right-hand corner and choose Import. 

If the import still doesn't bring those pay items over into QB Time:

1. Log into QuickBooks Online
2. Assign them a different pay item, save, and then reassign the correct pay items. 
3. Save these changes and import again to QuickBooks Time.

This will cause the integration to re-sync that profile and bring over all their information again.

However, if these steps aren't working for you, then you'll need to contact our Support Team. 

Please keep us updated on how things are going. Take care and have a wonderful day! 

I have the same issue

Thanks for joining this thread, joe10950.

If the steps reiterated by Tori B don't solve this for you, I'd recommend getting in touch with our QuickBooks Time care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

You can get reach them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any questions. Enjoy the rest of your day!

I have the same issue with QB and TSheets. I have spent hours on the phone with both QB and Tsheets staff and am stuck in a horrible feedback loop where both sides of the business tell me to contact the other team. 

When I try to approve my hours in QB I get the following errors and have for months now:

Jerry: Oct 5: Error exporting 3.00 hours, the user doesn't have any payroll items assigned. Use the Payroll Item Mapping Tool to assign payroll items to this user and then re-export the time.

In Tsheets I get the run pay roll item notice But I cannot find this tool no matter how much I try. 

Plus any reference to the tool is throwing a dead link: 

https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll/pay-employee-different-hourly...

I have followed so many sets of instructions around how to resolve this issue without success. 

I could really use some help from someone with deep knowledge of this issue. 

Thank you in advance for your help.  

This is happening to me now that there was an issue with the certificates for QuickBooks time. How does the mapping get fixed? All of my employees have mapping in their file but I am still getting the mapping error and a couple employees don't import.

Thank you for adding a screenshot, MelCopenhaver75.

I'm here to help resolve the error you received so you can continue approving employee hours.

Since QuickBooks Online is the main hub, let's set up a payroll item there first. Here's how:

1. From the Payroll tab, select Employees.
2. Select the employee's name.
3. Click the Deductions & contributions section.
4. Set up an item.
5. Click Done.

Once done, the data will sync into your QuickBooks Time by clicking the Import button.

From there, you can approve the employee's time.

Moreover, I've added these articles as your guide to paying employees:

• Create and run your payroll
• Set up and manage payroll schedules

You can always post in the forum whenever you have payroll concerns.