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diannebf
January 17, 2024
Question

QuickBooks Time required fields

  • January 17, 2024
  • 1 reply
  • 0 views

I have required fields in QB Time but one of the employee's fields are blank. Why does it not require this one person to fill in required fields and how can I fix that?  I've checked all his settings but I can't see anything that would cause this.  Everyone else has to fill in the fields to save their time sheets.

1 reply

J
JamaicaAQuickBooks Team
QuickBooks Team
January 17, 2024

There are possible reasons why your employee isn't required to fill in the required fields, @diannebf. I've got some resolutions we can make to fix this.

 

Let's start by reviewing if you assigned an employee a required custom field. If he's appointed 0 custom field items, he won’t be able to clock out or edit timesheets where that custom field displays.

 

Another reason might be there are no items added within a field. In this case, follow the steps below:

 

  1. Go to Feature Add-ons, then select Custom Fields.
  2. Select the field you want to modify.
  3. Select + Add Item.
  4. Enter the name, and go back, then select Save. 

 

If you'd like to restrict fields and items to prevent accidentally filling out unnecessary fields, refer to this article: Set up and manage custom fields in QuickBooks Time.

 

Scan this guide to add time off on the web dashboard: Set up and Manage Time Off in QuickBooks Time.

 

Stay in touch if you have any other concerns about custom fields. Please know I’m always ready to help you. Have a productive day!

D
diannebfAuthor
January 18, 2024

I tried all those things and they look like all the other employees' files.  Still this one employee saves his timesheets without the required fields filled in.  I have no idea what is different about this one.  I've looked at all the settings.

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
January 18, 2024

Thanks for coming back here, @diannebf.

 

I appreciate for reviewing the settings and comparing them to your other employees' required fields to save their timesheets. Allow me to direct you to the best help to check your account.

 

Since it's only one of your employees is having this kind of issue, I recommend contacting QuickBooks Time (QB Time) support. They will be able to check the setup of that employee and point out the root cause of the issue. Then, provide you with the fix. Here's how:

 

  1. Click the (?) question mark icon. Beside the Bell tab.
  2. Select Product Help.
  3. Tap the Contact Us.
  4. Enter a brief description of your concern. Then, Continue.
  5. Choose how you want to connect with us. Either Chat with us or a Callback.

 

You might want to learn more about your team members' access and permissions. Feel free to read this article: Team Member Settings and Permissions in QuickBooks Time.

 

Click the reply button below if you have additional questions about your employee's permissions and ability to save timesheets. I'll be willing to lend a hand. Have a good one.

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