User unable to login

Hi @Joe Ang,

Welcome to the Community. Thanks for checking in for help with getting your employee access to their timesheet.

I didn’t see an attachment or error message in your post. Can you tell me a little bit more about what they are seeing?

• Are they using the mobile app?
• Have they tried to access their timesheet from a web browser?
• Can you tell me what error message they are receiving?

Any additional details would be really beneficial to help get this situation resolved for your team member.

I’ll keep an eye out for your reply so we can get them squared away as quickly as possible.

Thanks!

I have this problem too.  Employee is unable to log in.  Now it says her log in is Expired.  HELP

Good afternoon, @Tigger64. I'm happy to help to make sure your employee can get back online and clocked in.

There could be a couple of things going on here, but the most common reason for employee login issues is that they did not update their account during a recent security update from Intuit. 

To resolve this, all you need to do is send them a new invitation to TSheets. You can do that by following these steps:

1. Go to My Team.
2. Look for your affected employee and click the three vertical dots and then Edit.
3. In the General section, you'll see the Status and the Resend Invite button.
4. You can click Resend Invite and then click Send. 

Doing this will prompt your employee to update their account information to access QuickBooks Time again. 

If, for some reason, this doesn't work or you don't see the Resend Invite button, please let me know, and we can work through some other possible causes. 

Looking forward to hearing from you!

Hi @Joe Ang,

I wanted to check to see if your employee was able to log in successfully. Let me know if they still need assistance. I'm happy to help.

Enjoy your day!

This did not work we have tried twice now. She is using a desktop not cell. Keeps asking her for address DOA and SS# but then tells her nothing matches. In timesheets none of this information is recorded why is it asking for this information and then telling her it is incorrect?

How do I get this employee the access needed to recorded her time?

Good morning brat0220, 

Nice to see you here in the Community. This situation is very interesting. Our system would not ask for social security numbers or addresses when logging in. It should only be prompting for login information, or if needed, email/ phone number on file for verification. However, here is what I would like you to do. Please ensure that the employee is logging in from https://tsheets.intuit.com/page/login_oii and try to log in again. Please screenshot any errors they receive when doing this.

Also, if you don't mind, could you copy and paste the link the employee is currently using to log in? I want to make sure this is a legitimate site and not a scam.

Let me know by clicking on the reply button below. I will keep my eye on this post to assist you further. Be safe and take care!

I have 2 new employees (started employment the 17th of May) who are unable to log in and get an error message of "Something went wrong on our end. We're working on it".

I reached out to the support team and they basically said it was a known error and are working to fix it. But how do I help my employees accurately track their time - they have multiple job sites they go to, so we need to track their time for invoicing.

I also have another long time employee who is unable to log in. He recently updated his password, and last week he got an error message saying his information was incorrect. He went in to update again, changed his password, entered the verification code he was sent, and then received a message stating he could not be verified at this time.

I reached out to the support team regarding this and they told me to reach out to the QB Time support line. I attempted to reach the QB Time support line and waited for 45 minutes and never was able to get in contact with anyone. 

**Side note. I have resent invitations to each of these employees 3x and have had no luck. They continue to get the same error messages. 

Good afternoon, @FLumber. 

It's great to see you back in the Community and thanks for joining in on this thread. 

After reviewing your account, I see that you weren't able to get a hold of our QuickBooks Time support team. This would be the best route for your business due to them being able to look over your account and see what workarounds you can perform in the meantime. The support hours are from 6-6 PT. Here's how to get in touch with them via chat: 

1. Go to the Help (Question mark) icon. 
2. Press the Product Help option. 
3. Choose the Chat Now button. 

It's that easy. If you'd like a direct number, this guide can provide it: Contact QuickBooks Time support. 

Let me know how it goes and if you have any other questions. I'm always here to help in anyway I can. Bye for now!

I also have an employee that cannot login, even after sending invite, was easier when it was tsheets, now quickbooks time is making it harder, when I logged out as administrator, I even had trouble, had to uninstall app on phone and reinstall, finally got logged in, no matter what we tried, I couldn't get him logged in 

Hey there, @Kingacp.

Thanks for following the thread and sharing your concerns. I appreciate the time you've taken to try some troubleshooting steps, like uninstalling and reinstalling the app. 

Since uninstalling and reinstalling the app isn't working for your employee, I recommend resending an invite to that employee. Once they've accepted it, have them sign in. Please ensure the employee's app is up to date. 

However, should your employee still face issues getting signed in, you'll need to contact our support team as mentioned by my colleague above. An agent can review your account securely and investigate this matter further. 

Let me know if you have additional questions or concerns. Take care!

Going through a similar situation. However, when I resent an invite to the employee, he cannot re-log in due to his email already being used. Any insight?

Good evening, @AJPainting. 

Hey newcomer! I appreciate you coming here with your question about your employee logging into your QuickBooks Time account. 

Let's ensure of a few things before digging further into this login issue: 

• Click the "Sign in with Intuit" option. 
• The employee should be able to sign in at accounts.intuit.com. 

Once you've gathered what they can/can't do, please provide me with those details. This will help me determine what steps need to be taken next for your business. I'll be just around the corner when you're ready! 

I agree it was much easier when it was just T-Sheets!  I'm having the same issue. I had my employee uninstall and reinstall app, send new invite, nothing works! I have tried multiple ways - send new invite first, reinstall app.. etc. It says password is in correct. Short of telling her to create a new email just so she can login?!

Hey there, @CedarCreek.

Thanks for joining in.

If your employee has tried logging into accounts.intuit.com and they are still experiencing issues, I recommend contacting our Support Team. This way, an agent can review your account in a secure environment and investigate what's causing your employee to have issues with logging in.

Please reach back out anytime. Take care and have a wonderful rest of your day! 

Same issue here. Currently have an EE who hasn't changed his credentials on any Intuit platform, yet he is unable to login.  The notification he gets is that his credentials are not associated with a company.  This is extremely frustrating at both the office and worksite levels, and is completely unacceptable!

@Tori B  , @Candice C 

Instead of parroting the same response over and over, how about Intuit/QBT resolve the issue!  My guys out in the field and don't have time to call the customer support only to have the person on the other end shrug their shoulder with an IDK (which is what I have experienced). 

When this platform was managed by TSheets, we never experienced an issue.  Since the change over to QuickBooks Time, the quality of the app and the customer service has declined rapidly.  

I agree - I have spent countless hours trying to help new employees log into their accounts.  Please Quickbooks, fix the issues that have resulted after you took over.  This is frustrating and embarrassing as I recommended Tsheets-timesheets to my clients.

Hi there, dquartucy. Thanks for coming to the Community about this.
 

If you've already tried having your employees sign in to their Intuit Accounts, but they're still experiencing issues, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

You can reach them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.
 

Please feel more than welcome to send a reply if there's any questions. Have a great day!

Why does QuickBooks not let me login although I’m paying for the extra for the time sheets? I try to login as the admin on time on the app and on a laptop and an error comes up and logs me out. On the laptop I login then the screen goes blank and brings me back to the login screen have attempted multiple times.

This is not the impression we want you to experience when logging in to your QuickBooks Time account, Wil796.

We can try changing the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, access your QuickBooks Time again on your mobile app. If you get the same result, close and restart the app. Then, refresh the app by going to your settings. Here's how: 

1. Tap the Menu button.
2. On the top-left corner of your screen, tap on the gear icon.
3. Scroll down and select Refresh Data.
4. Select Yes when prompted.

Also, make sure you have the latest app version installed on your device. If you have an outdated version, uninstall and reinstall it to fix the invoice issue. Just download the app again from the Google Play Store. 

If you are trying to log in in a web browser, access the account through the incognito window. This way, you can check if it's a browser-related issue. Here are the keyboard shortcuts:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

If that works, you'll want to clear the cache of your regular browser to clear out the previously stored browsing data. Using another supported browser is a great decision too.

If you're still experiencing issues, I recommend contacting our Support Team. This way, an agent can review your account in a secure environment and investigate what's causing your login issue.

Visit our Account Management page for more insights about managing your Intuit accounts.  

I want to make sure everything is taken care of for you, please let me know how it goes. Just leave a comment below and I'll get back to you. Take care always.