Accounts receivable

TUSSU · ‎November 21, 2022

Hi,

I have an invoice in A/R and when I open it the invoice has been paid, how to I remove it from A/R?

Best Regards,

Noel

JaeAnnC · ‎November 21, 2022

Glad to see you here in the Community, @TUSSU.

Since Accounts Receivable (A/R) is a default account automatically generated by QuickBooks Online (QBO), we're unable to remove a posted invoice from there.

However, if you're referring to a paid invoice showing in the A/R Aging report, it's typically brought on by an unlinked payment to the correct invoice.

To remove it from the A/R Aging report:

Go to + New.
Select Receive Payment.
In the Customer dropdown, select the customer.
Leave the Amount received section blank.
In the Outstanding Transactions section, put a checkmark beside the open invoice.
Open credits will show in the Credits section. Put a checkmark on the credit you want to apply.
Select Save and close.

If the issue persists, you may also delete and recreate the invoice so it will trigger the system to correct the changes.

You might also encounter an impaired balance between Accounts Receivable and Accounts Payable. This is usually caused by transactions affecting the balance sheet or there's an unapplied payment. You can refer to this article on how to fix it: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks....

Please keep me updated on any additional concerns you have by hitting the Reply button below. I'd be happy to lend a helping hand. Have a great day ahead!

View solution in original post

JaeAnnC · ‎November 21, 2022

Glad to see you here in the Community, @TUSSU.

Since Accounts Receivable (A/R) is a default account automatically generated by QuickBooks Online (QBO), we're unable to remove a posted invoice from there.

However, if you're referring to a paid invoice showing in the A/R Aging report, it's typically brought on by an unlinked payment to the correct invoice.

To remove it from the A/R Aging report:

Go to + New.
Select Receive Payment.
In the Customer dropdown, select the customer.
Leave the Amount received section blank.
In the Outstanding Transactions section, put a checkmark beside the open invoice.
Open credits will show in the Credits section. Put a checkmark on the credit you want to apply.
Select Save and close.

If the issue persists, you may also delete and recreate the invoice so it will trigger the system to correct the changes.

You might also encounter an impaired balance between Accounts Receivable and Accounts Payable. This is usually caused by transactions affecting the balance sheet or there's an unapplied payment. You can refer to this article on how to fix it: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks....

Please keep me updated on any additional concerns you have by hitting the Reply button below. I'd be happy to lend a helping hand. Have a great day ahead!

TUSSU · ‎November 22, 2022

Thank you very much for the great reply, I will work with it and update you on my progress

Best Regards,

Noel

SirielJeaB · ‎November 22, 2022

Hi there, @TUSSU.

I'm glad to hear that my colleague was able to provide a workaround. Getting your issue resolved is our main priority here in the Community. Feel free to reach out to us again if you have other concerns with your transactions. Have a good day!

AIWO LIMITED · ‎July 25, 2023

Hi. I am a finance and account manager of a public limited company in India.
I need the Party wise Account Receivables as at 31/03/2023 from QB.
Please suggest how I can get it from QB?

Bryan_M · ‎July 26, 2023

We're glad to have you in this thread.

We can navigate your Party Wise accounts receivables by going to the Chart of Accounts, then run a report on it. This will help us view the transaction using the specified date you provided. We'll now perform this together.

Here's how:

On the left navigation, choose Accounting, then select Chart of Accounts.
Enter Accounts Receivable in the Filter by name or number field.
Click the dropdown icon below the Action column in line with the Party Wise Accounts Receivable.
Tap Run report.
Tick the dropdown on the right side of the Group icon, then choose the Custom dates and enter the date you mentioned. The report will run automatically.

Moreover, you can click Customize to lay out what you want to show in the report.

In addition to that, you can also create and customise accounts receivable ageing reports to give us an overview of our customers' outstanding balance by reading this article: Run an accounts receivable ageing report.

You're always welcome here. Please come back if you need additional assistance managing your funds. We'll be willing to help you. Keep safe, and have a great day!

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