Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
L
lvitti
April 12, 2022
Question

Anyone else having an issue with the tab function in the Category field when entering bills? It won't tab over to the description field

  • April 12, 2022
  • 1 reply
  • 3 views
No text available

1 reply

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
April 12, 2022

Hey there, Ivitti.

 

Thanks for reaching out for support here in the Community. I'd be glad to provide some info so you're able to use the tab key in QuickBooks Online.

 

As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full, the opposite can happen and cause viewing and performance errors within the system. 

 

Here's how to get this done if you're using Chrome:

 

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click clear data.

 

The following linked article provides these steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online
 

Additionally, this link offers keyboard shortcuts to use in QBO.

 

Please let me know if you have any other questions. I'll be here to lend a hand.

T
therestaurantatw
June 12, 2022

None of these suggestions fixed this problem in my Quickbooks on line account.   For those of us who must use this program, this is like playing a piano with the black keys located on the side of the piano.  Is anyone at Quickbooks interested in fixing this issue?

J
JonpriL
Level 9
June 12, 2022

Appreciate the time you've taken in sharing the results after following the suggestions in this thread, @therestaurantatw.

 

I'll share insights about why you're unable to use the Tab key from the keyboard to transfer fields while creating a bill in QuickBooks Online.

 

Currently, we have an ongoing issue where customers, like you, have been unable to the Tab key to transfer from the category to the description field while creating bills. Rest assured that our engineering team is aware and they've been in all hands working to fix this as soon as possible.

 

For now, let's consider using your mouse to transfer between fields as the workaround. While this problem is not yet fixed, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket linked to the said investigation to receive updates via email. Here's how:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter Unable to use tab key to transfer between fields in the What can we help you with? text area.
  5. Choose Chat or Callback to connect with our specialists online.

 

On that same page, I'm including this reference for other modes of payment to use in paying your vendors: The Difference Between Bills, Checks, and Expenses in QuickBooks Online. In this article, you're able to identify what transaction to enter based on how and when the vendor payment is given.

 

We appreciate your patience as we're working on this. Please let me know in the comments below if you have any other questions aside from creating bills in QuickBooks. Take care always, @therestaurantatw!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement