Balance Sheet doesn't balance

@Lala57 

Deleting a credit memo, by itself, should not cause the balance sheet to not balance as credit memos always have a debit entry (user assigned) and a credit entry (always A/R). I have never seen a balance sheet in QB Desktop not balance.  Any chance you can post a screenshot or give more details? 

I know - you think this would be impossible.  The CM was a Cr. to AR for $6,088 and an Dr. to sales.  There ended up being 2 of these CM's on Nov 2nd 2021.  So I deleted one of them.  When I pull up a Balance Sheet on the cash basis on Nov 1st, it balances.  When I pull it up on Nov 2nd, the total assets are $6,088 less than the total Liab & Equity,   I verified that the customer the CM went to is all ok, and I even tried rebuilding the file.

When I pull up a Balance Sheet on the Accrual Basis, it balances.

I FIXED IT!!!    Thankfully the customer this affected didn't have too many transactions.  I printed out each transaction this customer had.  Then I deleted each and every transaction for this customer, and then deleted the customer.  I then added the customer as a new customer and re-input all the transactions (had all the printed copies of each transaction) and now the Balance Sheet balances.

By deleting that credit memo, it must have somehow corrupted that customer!

@Lala57 

I came across this thread which describes your issue, however, it is for QB Online:

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/errors-on-balance-sheet-due...

One user @zliB2b, mentioned that the glitch is: when running a balance sheet on the cash basis, credit memos sometimes drop the debit entry.  That seems to be what has happened with you - the A/R credit entry is shown on the balance sheet but the debit to sales is not - resulting in an overstatement of equity.  One user suggested, toggling back to accrual and then back to cash to see if that helps. I wish I could be more helpful but this may be a system thing.  

Looks like our posts crossed.  Great!  Glad it is resolved.