Balance sheet incorrect

We won't rest until your balance sheet is corrected, @pomegranate. Thanks for checking the audit trail and the register data. 

I know having an accurate balance is dominant in running a business. Don't worry, we can work together to fix this as soon as possible. I'll make sure it gets handled right away.

We can figure out the issue by the help of our Customer Care Team. They can do screen sharing in a secure place and investigate what caused the inequality of Other Current Assets in your account.

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

In addition, visit these articles below on how to personalize QuickBooks register and memorize financial reports: 

• Learn about the chart of accounts in QuickBooks Online
• Memorize reports in QuickBooks Online

If you want to know more about QuickBooks or further help in customizing reports, just drop me a line! I'll be here standby and ready to help you again, pomegranate.

@pomegranate 

Does the balance sheet match the register balance on 11-1?  How about 11-15?  I would suggest going every few days to see what day(s) causes the discrepancy.  Do you post transactions to this account using journal entries?  If so, look at those closely.