Bill pay connection error when trying to use bill pay?

Try opening your QBO account on any private/incognito browser.

Thank you for dropping by the Community, powershoe8.

It is always our top priority to resolve your issue as soon as possible. That being said, I need a few details regarding the bill pay connection issue.

What specific error message are you receiving? Also, are you using the mobile app version or a browser? Any information you provide will assist me in checking for ongoing issues and reported cases related to your account.

In the meantime, launch QuickBooks in a private window or incognito mode. Issues in the web browser can sometimes cause unexpected behaviors in the program. This is because the cache will overwrite itself and will not delete any data over time. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. 

Use these keyboard shortcuts:

• In Google Chrome, press Ctrl + Shift + N.
• In Mozilla Firefox, press Ctrl + Shift + P.
• In Safari, press Command + Shift + N.

If you can pay your bills smoothly, clear the cache and cookies to start on a clean slate. If the issue persists, utilize a supported browser.  

I'm including a link that answers frequently asked questions about Online Bill Pay, such as the benefits of using the feature, the sign-up process, and solutions to common pay bill issues, to name a few.  Click here to view the article. 

Furthermore, the Expenses and Vendors hub contains topics that will guide you through the process of managing your money out payments, creating purchase orders, handling your suppliers' credits, and so on. 

If you have any questions about paying your vendors or need help with other QuickBooks processes, tap the Reply button and leave your comments. I'll pop right back in to answer them for you. Have a great rest of your day. 

Tried that just went to a blank screen, thank you for the trying to help.

Another option, open a separate Melio account for free and integrate it with your QBO account.

https://melio.grsm.io/quickbooks

Thanks for following up with the Community, powershoe8. I appreciate you performing Rasa-LilaM's steps.

Since you're seeing a blank screen after troubleshooting your web browser, I'd recommend using our browser health checkup tool to confirm the browser you're using is compatible with QuickBooks.

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a wonderful day!