Bill pay connection error when trying to use bill pay?

Thank you for dropping by the Community, powershoe8.

It is always our top priority to resolve your issue as soon as possible. That being said, I need a few details regarding the bill pay connection issue.

What specific error message are you receiving? Also, are you using the mobile app version or a browser? Any information you provide will assist me in checking for ongoing issues and reported cases related to your account.

In the meantime, launch QuickBooks in a private window or incognito mode. Issues in the web browser can sometimes cause unexpected behaviors in the program. This is because the cache will overwrite itself and will not delete any data over time. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. 

Use these keyboard shortcuts:

• In Google Chrome, press Ctrl + Shift + N.
• In Mozilla Firefox, press Ctrl + Shift + P.
• In Safari, press Command + Shift + N.

If you can pay your bills smoothly, clear the cache and cookies to start on a clean slate. If the issue persists, utilize a supported browser.  

I'm including a link that answers frequently asked questions about Online Bill Pay, such as the benefits of using the feature, the sign-up process, and solutions to common pay bill issues, to name a few.  Click here to view the article. 

Furthermore, the Expenses and Vendors hub contains topics that will guide you through the process of managing your money out payments, creating purchase orders, handling your suppliers' credits, and so on. 

If you have any questions about paying your vendors or need help with other QuickBooks processes, tap the Reply button and leave your comments. I'll pop right back in to answer them for you. Have a great rest of your day.