credit card chargeback

Let me help you handle chargeback for QuickBooks Payments, @adc9.

Chargebacks can occur for several different reasons. It can be a result of an error, fraud, or a dissatisfied client. They may end up costing you time and money if you don't handle them appropriately. Here's what you do if a payment you processed using QuickBooks Payments is charged back.

The financial institution notifies QuickBooks Payments when a consumer disputes a charge with their bank or credit card company.

When QuickBooks receives a chargeback, it analyzes the card for credits. In some circumstances, we are unable to match the chargeback to the credit:

• If the sale and refund amounts are different.
• If you (the merchant) issue a credit to the card after the chargeback posts to your account. If this happens, send a copy of the credit issued to the card or proof that a refund was given (such as the front and back copies of the cashed refund check).
• If you issue a refund outside your QuickBooks Payments. If this happens, send proof of that payment to us.\

The customer's card issuer credits the cardholder with the amount of the initial transaction if you didn't provide a credit or if we can't match the credit to the chargeback. You, the merchant, are then debited for the credited amount plus a $25 fee. This charge is not fine. It serves to pay for associated expenses.

We'll email you if there are any chargeback notices or demands for retrieval in this situation. You will receive explicit directions on what to do next in the email, so don't worry.

You can check this article to learn more about handling chargebacks for QuickBooks Payments: Handle chargebacks and retrieval requests for QuickBooks Payments.

If you have additional questions about chargeback, you can contact our Payments or Point of Sale Support.

Let me know if you have additional questions about chargebacks. I'm always here to help. Have a great day.