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Susan123
Level 2

Disappearing Memorized reports - FIXED

Just spoke with an agent today (Mon 5/24) who was able to direct me to the update that fixes the problem of being unable to access memorized reports.

Apparently an update/patch completed in the last several days will do it (R6)

if you are having this issue - 

got QB - 

click "help"

"contact us"

"contact us" again

describe problem briefly and click "lets talk"

choose "get a call"

and give the info/confirm.

You will get a call back and hopefully get the R6 patch to fix things!

Praying it works for all out there that have been trying to get this taken care of!

Sue

 

 

 

 

Solved
Best answer May 24, 2021

Best Answers
Rose-A
Moderator

Disappearing Memorized reports - FIXED

Hey there, Susan123.

 

I appreciate the details you've provided and for sharing the steps to resolve the issue. The information you posted will definitely help other customers who may have the same concern.

 

You may want to bookmark this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Desktop account, income, expenses, inventory, and running reports.

 

Additionally, in case other users need help with customizing and memorizing the report they can visit this write-up: Customize reports in QuickBooks Desktop.

 

Keep me posted if you have any other questions. Have a great day!

View solution in original post

6 Comments 6
Rose-A
Moderator

Disappearing Memorized reports - FIXED

Hey there, Susan123.

 

I appreciate the details you've provided and for sharing the steps to resolve the issue. The information you posted will definitely help other customers who may have the same concern.

 

You may want to bookmark this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Desktop account, income, expenses, inventory, and running reports.

 

Additionally, in case other users need help with customizing and memorizing the report they can visit this write-up: Customize reports in QuickBooks Desktop.

 

Keep me posted if you have any other questions. Have a great day!

View solution in original post

Pam
Level 1

Disappearing Memorized reports - FIXED

I have R6 and still I am missing my memorized reports.

ReymondO
QuickBooks Team

Disappearing Memorized reports - FIXED

Hey there, @Pam.

 

I'll share with you some basic troubleshooting steps to bring back your memorized reports in QuickBooks Desktop (QBDT).

 

To start, let's run the Verify Data tool to identify the cause of this behavior. 

 

  1. Click the Window icon, and select Close All.
  2. Choose File, then Utilities
  3. Select Verify Data.

 

If you see a specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.

 

If you received "Your data has lost integrity," this indicates that there is data damage in the file. Use the Rebuild Data tool to fix the issue.

 

If you're still getting a similar result, run the repair tool for QuickBooks Desktop for Windows. This can help fix the most common errors in the program.

 

Additionally, here are some articles that will help you in managing your reports in QuickBooks Desktop: 

 

 

If there's anything else I can do for you, please let me know. I'll be around to help. Stay well. 

DavidChB
Level 3

Disappearing Memorized reports - FIXED

I have the same problem as Pam.

 

With version v20.0.5 R6, in Report Center, when I highlight any Memorized Report it has red X to the left of it and there is no information in the report.

 

When I ran Verify Data I got the message "No problems have been detected in your QuickBooks data."

 

Please let me know how to fix this.

 

Thank you,

 

David

DavidChB
Level 3

Disappearing Memorized reports - FIXED

P.S. I am running QuickBooks Desktop Mac 2021.

 

I thought I was posting in a Mac discussion thread but I see that you recommend a repair tool for Windows?

 

Thank you,

 

David

 

 

DavidChB
Level 3

Disappearing Memorized reports - FIXED

I now see that the problem is that all my Memorized Reports are there but there is a latency in accessing them.

 

If I highlight a report, a generic screen appears with no data in it, but if I double-click the report, the report with all the data appears.

 

I don't remember this latency occurring before, but at least I have all my Memorized Reports.

 

David

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