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chanching
Level 1

Duplicate Square Sales Receipts

Hello, certain sales are duplicated - per attached file. Square sales are synced to QBO via PayTraQer.  Sales are recorded to a Square bank account; and deposits from Square into checking account are being recorded as transfers from Square bank account.

What am I doing wrong? It doesn't appear all sales are being duplicated; and not all sales in a deposit are duplicated. Thank you for any and all help.

3 Comments 3
MariaSoledadG
QuickBooks Team

Duplicate Square Sales Receipts

Let's make sure you'll be able to fix the duplicate sales transactions, chanching.

 

Sales transactions will only show as duplicate if you've entered them twice. You'll want to reach out to the Pay TraQer support team so they'll be able to check why is this happening. This way, they'll be able to guide you on what to do. 

 

Furthermore, QuickBooks downloads automatically the latest bank transactions. For more information on how you can math and add transactions, I've added this article for your guide: Categorize and Match Online Bank Transactions In QuickBooks Online.

 

Let us know if you have any questions about your sales transactions. Remember, we're here to make sure you'll get the help you need. 

Fiat Lux - ASIA
Level 15

Duplicate Square Sales Receipts

@chanching 

You should contact PayTraQer Support team to resolve this issue. Otherwise, consider exploring another connector to replace it.

chanching
Level 1

Duplicate Square Sales Receipts

Thank you for your response!

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