Financial reporting problem

lbaas · ‎November 22, 2021

I use a hosted version of Quickbooks Enterprise. I'm pulling our quarterly reports, and I'm finding differences that I can't figure out.

I pull the P&L v budget report, come up with x. Pull each class P&L v budget report, when they summarize, comes up with a different number, bottom line decreased by $7500. To check this, I pull a P&L by class, comes up with that same bottom line, decreased by $7500.

Pull the balance sheet, the net income is reported as x again.

I did a search for transactions of $7500 since the last time I know it matched, and they all seem to be recorded properly.

I updated to 2022 recently, could this be why? Any other ideas?

MJoy_D · ‎November 22, 2021

Let's resolve the error you're having with your report, @lbaas.

It's possible that there are some minor data issues with your company file that's why you're having an error with your reports. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

Open your company file again.
Go to the File menu, then select Utilities and choose Rebuild Data.
Click OK in the QuickBooks Information window.
Wait until the repair is done. Then, click OK.
Then, go back to the File menu and select Utilities and choose Verify Data.
Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues.

Open your QuickBooks Tool Hub.
Select Company File Issues.
Click Quick Fix my File.
Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

Here's an article that can help you fix your balance sheet: Fix a Balance Sheet that's out of balance.

You can leave a comment below if you need further assistance with your reports or help with your QuickBooks. Take care and have a wonderful week!

lbaas · ‎November 22, 2021

I just completed the rebuild, and the error still exists.

My account is hosted by Right Networks, so I'm trying to get the Tool Hub in an area on my computer where I can install it there.

Tori B · ‎November 22, 2021

Hi there, @lbaas.

Thanks for following up with us and letting us know that your company is hosted by Right Networks.

I appreciate you trying the steps listed by my colleague above. Since your account is currently hosted through Right Networks, you can connect with an agent through Right Networks and have them install our QuickBooks Tool Hub on their desktop. This way, you won't need to troubleshoot outside of the Right Networks environment. Also, one of our agents can stay on the line with you during the troubleshooting process, in case further investigation is needed.

You can use the link I've included below to connect with an agent.

QuickBooks Desktop Technical Support

Please keep us updated throughout the process. If you have any additional questions or concerns, always know we are only a Reply away. Take care!

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Financial reporting problem