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E
epurcell
March 9, 2023
Question

Negative Sales Orders

  • March 9, 2023
  • 2 replies
  • 2 views

Hello, 

I have a sales order showing a negative open balance because 2 invoices were created from the sales order for the same items. How can I reconcile the negative balance on the SO? Or unlink the invoice.

 

2 replies

Z
ZackE_QuickBooks Team
QuickBooks Team
March 9, 2023

Thanks for getting in touch with the Community, Liz P.
 

If you created an unnecessary invoice, it can be deleted from your books.
 

Here's how:
 

  1. Access an invoice you want to delete.
  2. In your top menu bar, go to Edit.
  3. Select Delete Invoice.

 

Before deleting any records from your books, I'd recommend working with an accounting professional to verify if you need to or not. If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
 

Here's how it works:

 

  1. Go to our Find a ProAdvisor page.
  2. Use the City or ZIP search field to specify a location.
  3. Select Find a ProAdvisor.
  4. Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.

 

Once you've found an accountant, they can be contacted through their Send a message form:
 

  1. Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.


     
  2. Enter your appropriate info in the Your name, Your email, and Your phone number (optional) fields.


     
  3. Hit Send message.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.
 

If there's any questions, I'm just a post away. Have a great day!

E
epurcellAuthor
March 9, 2023

Thank you however I cannot delete the invoices. One was paid using an internal credit memo and the other by customer payment. Both are in a closed period. Is there a way to unlink one of the invoices from the sales order? 

J
JamesAndrewMModerator
Moderator
March 9, 2023

Happy to connect with you again, @epurcell. I appreciate the follow-up concern, let me conform and share my thoughts regarding this matter.

 

Since the transactions are already in a closed period, making an edition with them is impossible. However, you can record a Journal Entry instead of removing the transaction. Then this can be reconciled in the following reconciliation since it'll add up to zero and don't change the balance when combined. Here are the steps to add a journal entry:

 

  1. Go to the Company menu and select Make General Journal Entries.
  2. Fill out the fields to create your journal entry. Make sure your debits equal your credits when you’re done.
  3. Select Save or Save & Close.

 

I recommend consulting with your accountant to ensure your records are in tip-top shape.

 

If you need help with the reconciliation, check out this article: Reconcile an account in QuickBooks Desktop. 

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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