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September 30, 2021
Solved

Paid Invoice Report

  • September 30, 2021
  • 1 reply
  • 0 views

I ran a report of all the invoices paid YTD but the first 6 invoices paid this year aren't showing up. Any suggestions or ideas why? I've tried changing dates, changing filters but nothing seems to fix it. 

 

Thanks!

Best answer by Rose-A

Let me help you sort this out, claudiagcsd.

 

At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon utilizing the program.

 

To get this issue sorted out, as an initial step, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, I recommend accessing your account in a private window.

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Once signed in, go back to your report and check the 6 invoices from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

 

I recommend customizing the report to get the specific details you need before exporting them into Excel. You can also memorize it to save its current customization settings. It serves as your record and helps you quickly access it for future use.

 

Kindly update me on how things go by adding another comment below. I want to make sure your report is accurate, and I'm always here if you need further guidance. Have a great day!

1 reply

Rose-A
Rose-AAnswer
Level 10
September 30, 2021

Let me help you sort this out, claudiagcsd.

 

At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon utilizing the program.

 

To get this issue sorted out, as an initial step, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, I recommend accessing your account in a private window.

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Once signed in, go back to your report and check the 6 invoices from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

 

I recommend customizing the report to get the specific details you need before exporting them into Excel. You can also memorize it to save its current customization settings. It serves as your record and helps you quickly access it for future use.

 

Kindly update me on how things go by adding another comment below. I want to make sure your report is accurate, and I'm always here if you need further guidance. Have a great day!

Rose-A
Level 10
October 1, 2021

Hi, claudiagcsd.

 

Hope you're doing great. I wanted to see how everything is going about the invoice report. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

October 4, 2021

Yes - thank you for your help!