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M
Monti1
January 27, 2021
Question

Paycor payroll journal entry

  • January 27, 2021
  • 1 reply
  • 6 views

We are at a total loss.  We are a company with 108 employees.  We use paycor as our payroll provider.  We, formerly, had no issues importing our payroll journal in to quickbooks.  However once we updated to 2020 this process has never worked and has forced us to enter manually which has delayed our financial reporting.  We first worked with Payrcor to ensure that the payroll journal matches the COA exactly and it does.  However when we try and important we keep getting a message that the lines don't exist in quickbooks.  We have, for months, contacted support which has not helped at all.  They keep speaking over or, in some cases, hanging up on my accounting representative.  We have repeatedly asked for a supervisor to which they all say they are one.  We are getting nowhere and getting no help at all in any capacity.  We are about to close out a month again and again are still unable to upload our payroll journal.  Is there any way a US based Supervisor can provide assistance as this has been going on for way too long with no help and our company comes to a complete stand still every month.  

1 reply

M
MadelynCModerator
Moderator
January 27, 2021

I’m determined to sort this out for you, @Monti1.


Thanks for sharing your concern in the Community. I know how important to finish our financial reporting on time. Let me provide a resolution so you can get back to your business.


As long as the third-party payroll processor can provide a flat file type such as Excel, CSV, or IIF, then you could import them to QuickBooks Desktop.


Since it started after updating the program, we can run the Repair tool to get this fixed. This can help eliminate common errors right away. Here’s how:

 

  1. Back up your company file, then restart your computer. This makes sure there are no programs that may affect the repair.
  2. Open the Windows Start menu, then select Control Panel.
  3. Click Programs and Features, then Uninstall a Program.
  4. Select QuickBooks from the list of Programs, then Uninstall/Change.
  5. Hit Continue, or Next.
  6. Select Repair, then Next.
  7. Press Finish. You may have to restart your computer to complete the repair.


After this process, try to import your payroll journal again. You can also utilize an Importer tool to upload the file. Just visit this website here to look for the app that works best for you.


If the issue persists, you can reach out to our Technical Support team. Once you’re connected, you can directly ask for a supervisor to assist you. However, I can’t guarantee that this representative is US-based since we don’t have specific contact information for them. Let me outlined the steps:

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help F1.
  3. Click Contact us.


You might want to see this article about importing or exporting data in QBDT. This reference provides ways to move the entries successfully.  


Let me know how this goes so I can help you in another way. Additional details about it would be much appreciated. Always take care!

M
Monti1Author
January 27, 2021

Thank you for the information.  We have been working with various support representatives for months.  They all say they are a supervisor and will get us nobody else to help.  As I said we had been doing this with no problem.  We have always done it via IIF files in the past with no issues until the update.  We are getting absolutely no help from support.  We have verified 100% that the paycor payroll journal matches the COA as listed in quickbooks.  

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