Question

Printing Customer Letters

Forum|Forum|3 years ago
January 18, 2023
2 replies
7 views

When I try to print letters for customers, instead of printing to a Word document, the letters are downloaded to a worddata.doc file on my computer that I cannot open.

Has anyone else had this issue?

QuickBooks Desktop

A

AbegailS_

Level 6

Hello there, @WRIMW.

One of the programs may cause this issue. Let's fix it by running the QuickBooks Print and Print Repair Tool from QuickBooks Tool Hub.

It will help resolve common errors. Let me show you how:

Close QuickBooks.
We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Then save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The variant will be displayed on the bottom right, or you can select About to view it.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

From the Tool Hub, run the QuickBooks PDF and Print Repair Tool.

In the QuickBooks Tool Hub, select Program Problems.
Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

I'll be sharing this article as your reference when you have print and PDF problems with QBDT: Troubleshoot PDF and Print problems with QuickBooks Desktop. These include other solutions to resolve printing issues like fixing XPS Document Writer.

I added this article if you need help in tracking customer transactions: Get started with customer transaction workflows in QuickBooks Desktop.

Don't hold back to drop a comment below if you need further guidance in printing your envelopes. We’re here to help. Take care!

W

WRIMWAuthor

None of this works, I spent 3 days on the phone with support last week, was sent to Level 2 support and they said it was an issue on the QB side, not my computer or programs at all. That was 4 days ago and they are supposed to be working on a fix for this but I've heard nothing back and there are no program updates.

M

MelissaCave

I upgraded to QB Desktop 2023 and have not been able to print letters since. I have uninstalled and reinstalled Word and QB and that didn't fix anything. Downloaded the Toolhub- that doesn't work. Could QB please get back to us on what the issue is and when it might be fixed?

JaeAnnC

Level 6

We've come to help, @MelissaCave. I can see the challenges you've gone through in printing letters in QuickBooks Desktop (QBDT). Don't worry. I'm here to ensure you'll get the assistance you need so we can get around the issue seamlessly.

We appreciate you taking the time and effort to try some troubleshooting steps to resolve the error. Since none of those were able to help, it's best to reach out to our customer support. They have access to a screen-sharing tool to identify the cause of the issue and walk you through the resolution.

To do that:

Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Provide a summary of your concern and select Continue.
Sign in to your Intuit account, select Continue, and click Continue with my account.
Enter the single-use code you've received in your email and select Continue.
Choose between Chat with us or Have us call you.

Furthermore, we can easily keep track of your sales and expenses in QBDT using predefined customer, job, and sales reports. We can also customize them to display only the information necessary for your business needs.

Feel free to leave a reply if you have further clarifications with printing. We're here to ensure all your concerns are well-taken care of. Have a great day ahead!

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