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It isn't the kind of impression I'd like you to have, 2017ops1. I'm here to point you in the right direction to take care of this.
We can review your billing subscription to determine the number of payroll subscriptions you currently have. Additionally, I suggest reaching out to our QuickBooks Support Team to have them investigate and verify this information. They have the necessary tools and expertise to assist you with billing inquiries or concerns.
- Click Help on the top right corner of the screen.
- Go to the Search tab, then click the Contact Us button.
- Enter a brief description of your concern in the description box.
- Proceed with Continue, then choose Chat or Callback.
To review your subscription, you can go to the Gear icon. Under Profile, select Subcriptions and billing. I've added a screenshot below for your visual reference.
Feel welcome to get back on this thread if you need assistance in dealing with payroll tasks. We're always here to help you.
Thanks for getting back to us, 2017ops1.
Yes, you're right. You can contact us using the mobile app. I'll guide you on how to do it.
- Go to the Help (?) icon at the top.
- Select Ask QB assistant a question.
- Tap Ask a question.
Additionally, you can access your account through a web browser and contact our Customer Support Team from there. Just follow the procedure I've provided above to connect with us.
Don't hesitate to leave a comment below if you have other concerns or follow-up questions about this. I'll be around to provide further assistance.
