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userrnewlan
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

 
12 Comments 12
kpappa
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

Yes!  No categories showing up at all, vendors take forever if they do show and when I search transactions, they appear and disappear and give me the "something isn't quite right" error message.  I can't do anything this morning.

 

Also can't download banking info.

Megaparts
Level 2

Are other people having problems with their drop down menu not working on Quickbook online?

Yep cannot enter an invoice so I cannot do a dam thing.

creinemann
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

Not working at all for me, nothing shows in the dropdown or by typing!

OddsAreJack
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

Big time.

 

Can't do anything.

LisaO17
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

Yes, can't do PO's or Invoices

dk1111
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

Yes, can't finish my bank deposit because drop down menu not working.

Can't write a check to vendor for same reason.

ametz1201
Level 4

Are other people having problems with their drop down menu not working on Quickbook online?

Yes there is.  I make a post on the account management board and had so many replies of people having the same problem.  Can't do anything in QBO so far today. Very frustrating. 

creinemann
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

Not working at all, cant do the drop-down or enter a payee

rotacct
Level 1

Are other people having problems with their drop down menu not working on Quickbook online?

yes

AdonL
QuickBooks Team

Are other people having problems with their drop down menu not working on Quickbook online?

I can provide details about the dropdown menu not working, Rotacct.

 

We've received similar reports about the dropdown not being responsive in multiple areas within QuickBooks Online(QBO).

 

With this, I recommend contacting our support team so they can add you to the list of affected users and receive email updates about the issue. Rest assured that our Product Development team is committing to resolving this issue promptly.

 

Here's how you can reach them:

 

  1. Sign in to your QBO account.
  2. Click on Help at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose Callback or Chat.

 

To help you review your accounts and ensure they match your bank and credit card statements, you can explore this resource: Reconcile an account in QBO.

 

Let us know by commenting below if you have further inquiries about QBO. We'll be here to answer them promptly. 

Dwpllp
Level 2

Are other people having problems with their drop down menu not working on Quickbook online?

Just started for us yesterday.  Does anyone have a fix that actually works?

GlinetteC
Moderator

Are other people having problems with their drop down menu not working on Quickbook online?

Hi there, Dwpllp. It seems that this post is a duplicate.

 

I’ll direct you to the thread where my colleague has already addressed a similar question. You can find it by clicking here.

 

In addition, check out our website for helpful tips and resources for future reference: Self-help articles.

 

If you have any other questions or need further assistance, let me know in the comments. Take care!

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