I'd would like to help you sort this out, rdbarn.

The error message you've added in this thread is a good help to figure out the things that we'll need to do in regards to your concern. 

Though, we can run the verify and rebuild data in your QuickBooks Desktop to figure out the error and resolve it what the data verify data found out. 

First, let's ensure to close all the window in your book. Then, click File from the main menu and select Utilities. Click the Verify Data. Afterwards, you can follow the steps below to resolve the error you're getting.

1. From the main menu, click File.
2. Select Utilities and click Rebuild Data. Select OK when you receive a message to backup your company file.
3. After finishing the backup, the rebuild process will start directly.
4. You'll see a message the rebuild has completed. Then, OK.

If the issue persists, we can troubleshoot this further by using this article as our reference for the detailed steps. After performing the steps above, It's one of the recommended when our customer is facing issues such as unable to email in QuickBooks Desktop.

Please let me know how it goes. I'll be around to help and respond to you as soon as I can. Take care!

Thank you for your help.

Prior to running your fix, I shut down the program. When I rebooted the following warning popped up:

"Missing PDF component: Quickbooks detected that a component required to create PDF files is missing. This may cause issues with printing transactions, emailing forms or saving anything as a PDF file inside of Quickbooks Desktop"

Appears to be the answer to my problem. How do I fix it, though?

Thank you!

You're welcome, @rdbarn. 

Any time you have any questions about QuickBooks, don't hesitate to ask. The Community is always here to have your back and help get you back to business. 

Let us know if you need anything else. Have a fabulous day! 

I have the same issue as stated above and have tried all of the fixes suggested and still have the same message come up - I am unable to email statements - the same msg comes up with invoices and estimates but I am able to bypass and send anyway.  Statements however are what we normally send and can not receive any payments if unable to send statements.  I have contacted QB support and keep getting the run around that they are working on it and will call me back - which they never do.  It does not seem to be understood that I can not run my business if I can not send statements. 

Hi @ccseven.

I can see that you've been through a lot now. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

There are a few possible reasons why this is happening:

• The email preference being set incorrectly.
• A damaged QuickBooks installation.
• The Domain admin was blocked.
• Account security settings from your email provider.

Since you've done all the troubleshooting steps that were given by my colleagues, I'll share extra information to help you fix this.

Before that, I want to make sure your QuickBooks Desktop software is in its latest release. It's fixed in the latest release QuickBooks version based on release notes.

Second, please check the settings in the Web Mail preferences:

1. At the top menu bar, click Edit.
2. Choose Preferences.
3. Click Send Forms on the left panel.
4. Under My Preferences tab, select the email account you're using.
5. Click Edit.
6. Mark the SSL box, or just select Default.
7. In the Server Name field, make sure the server name matches your email provider's settings. 

• If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

If you're receiving an incorrect password message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

To isolate this sample, we can also send emails using a sample company file to check if it's doing the same thing.

1. Go to the File menu and click Close Company. 
2. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.

Then, let's set up your email service in QuickBooks Desktop and try to send an email again.

However, if you've gone through all the steps mentioned above, I'd strongly suggest reaching our Tech Support Team for further help. They can create a new case for you and make sure to get the case number after reaching out to them for future purposes.

Here's how you can reach them using this link below:

1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
2. On the Contact Us page, make sure that you selected your QuickBooks product.
3. Select a topic.
4. Click on the Start a message button.

Feel free to place a comment below or tag me (@Jovychris_A) if you need further assistance. I'll be around to help. Have a great one!

I receive the following msg when opening up QuickBooks - QuickBooks detected that a component required to create PDF files is missing.  This may cause an issue with printing transactions, emailing forms, or saving anything as a PDF file inside of  QuickBooks  Desktop. 

When  trying to send statements -  Nothing to print.  No statements were created. There are no outstanding invoices, credit memos, finance charges or statement charges for the date range or additional options you selected.  

I have been on the phone for 2 days with both Quickbooks and microsoft - has anyone found a fix yet?  This is very much adversely affecting our cash flow as we can not send statements to customers. I have updated to most recent QB, have update adobe, ensured xps was checked in features, done the toolhub fix/repair/diagnostic etc., etc., etc. 

I have been on the phone for 2 days with Quick books and Microsoft - I surely can not be the only person experiencing this problem  - no one seems to have the answer except it may have something to do with xps document writer - can not find anyway to reinstall - viewer appears but not writer to chose to add as printer though is checked in turn on feature.   

Please, Please, Please, someone come up with an answer.  

I tried this fix but the SSL box does not appear - when clicking edit it goes to a box with outlook/Hotmail/live at beginning and wants intuit sign in and only option is to click ok

Hey there, @ccseven. 

Thanks for following up with us. 

I've read over all of your replies in the thread, and I believe I've found your issue. When you create a statement, the field "with a balance less than" will need to have an amount. It can't be left blank. Even if you don't have this checked off, it will still need to show an amount. For example, you can type 0.00 if you don't enter amounts in this portion. 

Without having an amount in this box, it can cause it not to email statements, as you've mentioned. Add an amount to the box or add 0.00, then try to email again. 

Let me know if this works for you. I'll be sure to keep an eye out for your response. Take care and enjoy your day. You certainly deserve it! 

This worked for me, Windows 10 Pro running QB Enterprise 19.

How to resolve PDF issues on windows 10?

1. Copy and paste into browser: drive.google.com/file/d/0B8Zv87UX9gSKLV9ud3c1ZFAtcjA/view 

2.  

   Download and extract - Microsoft-XPS-Document-Writer.zip (Backup Download)

3. Copy and paste the extracted folder to C Drive\Windows\System32.

4. Open Devices and Printers using Windows key+ R to get the run box and type Control.exe Printers and press Enter.

5. Right Click Microsoft XPS Document Writer and Click Remove Device. (if it exists)

6. Click Add a new printer and Click on “A printer that wasn’t listed”

7. Select “add local printer with manual settings” and Click next.

8. Select the radio button Create a new Port,Type of port Local port and Click next.

9. Enter a port as XPS and click ok.

10. Click have disk and Browse to the C Drive\Windows\System32\Microsoft XPS Document Writer

11. Select prnms001 file and click open and the ok.

12. Select replace Current drivers and next.

13. Type a printer name will show up as Microsoft XPS Document Writer just click next and Finish.

Test: Open Quickbooks and open any invoice and Click File and Save as PDF and save to the desktop and check if that invoice got saved as PDF.

I have gone through all of this and it still does not work

What do I need to do now?

Hi there, @vsgodwin.

Thanks for letting me know that you've done the troubleshooting showed by my colleagues.

I'd recommend contacting our QuickBooks Support Team. They have the tools to verify and perform a screen share to get to the bottom of this.

Here's how to contact them:

1. Go to the Help button.
2. Select QuickBooks Desktop Help.
3. Input your concern such as Statement can't be emailed or Can't send a statement.
4. Click Contact us to see the option on how you want our support team to contact you if it's either getting a callback or messaging.

You may want to consider checking the support hours to know when is the best time to contact our live support team.

I've added an article in case you want to personalize your emails with your customers and vendors: Create custom email templates in QuickBooks Desktop. This will also attract other customers when they see how your forms look like.

You're always welcome to comment below if you have other questions about QuickBooks. I'll be here to help. Take care.

If you switched to windows 11 you need to go to the control panel click programs and features, on the left click windows features on and off and then click microsft XPS document writer.  It is not automatically enabled in windows 11.  This worked for us-Good Luck!