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R
rdbarn
March 10, 2020
Solved

Cannot email Statement

  • March 10, 2020
  • 4 replies
  • 0 views

When I try to email a statement, the following message appears:

 

"Warning: Nothing to print. No statements were created. There are no outstanding invoices, credit memos, finance charges or statement charges for the date range or additional options you selected."

 

I can print the statement, but cannot email statements for any customer.

 

Any thoughts?

Best answer by Rea_M

Hello there, rdbarn.

 

I appreciate you for providing follow-up details about the message you've received after rebooting your computer. This will guide us to the appropriate resolution so you'll be able to email your statements.

 

Let's perform some troubleshooting steps to fix the missing PDF component error in QuickBooks Desktop (QBDT).

 

First, you can download and run the Print & PDF Repair Tool from the QuickBooks Tool Hub. It resolves common errors when you email forms through the software. Here's how:

  1. Download the QuickBooks Print and PDF Repair Tool.
  2. Save the file, then open it (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Once done, double-click the icon to open the tool hub.
  5. From there, select Program Problems.
  6. Select QuickBooks PDF & Print Repair Tool.
  7. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

Then, you can reset your temp folder permissions. Please note that this solution only applies when the first solution didn't work.

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Click the Security tab.
  5. Ensure all usernames and groups are showing on the Security tab have Full Control.
  6. Email the statement as PDF again within QuickBooks once permissions have been set to Full Control.

 

In case the issue continues after performing the solutions above, kindly check out this article for the additional steps you need to take: Troubleshoot PDF and Print problems with QuickBooks Desktop. You can start performing from the Solution 2: Reset your temp folder permissions' Step 2: Confirm you can print to your XPS section. It contains detailed steps on how to execute the process correctly.

 

If you want to personalize your emails to customers and vendors, you can create email templates with customized subject lines and email bodies. Kindly refer to this article for the complete details: Create custom email templates in QuickBooks Desktop. It also contains information on how you can use it for emails sent alongside single transactions, batch emails, and even when you send pay stubs. 

 

Please let me know if you have other concerns. I'm just around to help.

4 replies

S
SarahannC
Level 9
March 10, 2020

I'd would like to help you sort this out, rdbarn.

 

The error message you've added in this thread is a good help to figure out the things that we'll need to do in regards to your concern. 

 

Though, we can run the verify and rebuild data in your QuickBooks Desktop to figure out the error and resolve it what the data verify data found out. 

 

First, let's ensure to close all the window in your book. Then, click File from the main menu and select Utilities. Click the Verify Data. Afterwards, you can follow the steps below to resolve the error you're getting.

 

  1. From the main menu, click File.
  2. Select Utilities and click Rebuild Data. Select OK when you receive a message to backup your company file.
  3. After finishing the backup, the rebuild process will start directly.
  4. You'll see a message the rebuild has completed. Then, OK.

 

If the issue persists, we can troubleshoot this further by using this article as our reference for the detailed steps. After performing the steps above, It's one of the recommended when our customer is facing issues such as unable to email in QuickBooks Desktop.

 

Please let me know how it goes. I'll be around to help and respond to you as soon as I can. Take care!

R
rdbarnAuthor
March 11, 2020

Thank you for your help.

 

Prior to running your fix, I shut down the program. When I rebooted the following warning popped up:

 

"Missing PDF component: Quickbooks detected that a component required to create PDF files is missing. This may cause issues with printing transactions, emailing forms or saving anything as a PDF file inside of Quickbooks Desktop"

 

Appears to be the answer to my problem. How do I fix it, though?

 

C
ccseven
June 18, 2020

Hi @ccseven.

 

I can see that you've been through a lot now. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

 

There are a few possible reasons why this is happening:

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • The Domain admin was blocked.
  • Account security settings from your email provider.

Since you've done all the troubleshooting steps that were given by my colleagues, I'll share extra information to help you fix this.

 

Before that, I want to make sure your QuickBooks Desktop software is in its latest release. It's fixed in the latest release QuickBooks version based on release notes.

 

Second, please check the settings in the Web Mail preferences:

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings. 
  • If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

 

If you're receiving an incorrect password message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

 

To isolate this sample, we can also send emails using a sample company file to check if it's doing the same thing.

  1. Go to the File menu and click Close Company. 
  2. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.

Then, let's set up your email service in QuickBooks Desktop and try to send an email again.

 

However, if you've gone through all the steps mentioned above, I'd strongly suggest reaching our Tech Support Team for further help. They can create a new case for you and make sure to get the case number after reaching out to them for future purposes.

 

Here's how you can reach them using this link below:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. On the Contact Us page, make sure that you selected your QuickBooks product.
  3. Select a topic.
  4. Click on the Start a message button.

 

Feel free to place a comment below or tag me (@Jovychris_A) if you need further assistance. I'll be around to help. Have a great one!


I tried this fix but the SSL box does not appear - when clicking edit it goes to a box with outlook/Hotmail/live at beginning and wants intuit sign in and only option is to click ok

 

C
ccseven
June 18, 2020

I receive the following msg when opening up QuickBooks - QuickBooks detected that a component required to create PDF files is missing.  This may cause an issue with printing transactions, emailing forms, or saving anything as a PDF file inside of  QuickBooks  Desktop. 

 

When  trying to send statements -  Nothing to print.  No statements were created. There are no outstanding invoices, credit memos, finance charges or statement charges for the date range or additional options you selected.  

I have been on the phone for 2 days with both Quickbooks and microsoft - has anyone found a fix yet?  This is very much adversely affecting our cash flow as we can not send statements to customers. I have updated to most recent QB, have update adobe, ensured xps was checked in features, done the toolhub fix/repair/diagnostic etc., etc., etc. 

S
sccomputerguys
November 17, 2020

This worked for me, Windows 10 Pro running QB Enterprise 19.

 

How to resolve PDF issues on windows 10?

  1. Copy and paste into browser: drive.google.com/file/d/0B8Zv87UX9gSKLV9ud3c1ZFAtcjA/view 

  2.  

    Download and extract - Microsoft-XPS-Document-Writer.zip (Backup Download)

  3. Copy and paste the extracted folder to C Drive\Windows\System32.

  4. Open Devices and Printers using Windows key+ R to get the run box and type Control.exe Printers and press Enter.

  5. Right Click Microsoft XPS Document Writer and Click Remove Device. (if it exists)

  6. Click Add a new printer and Click on “A printer that wasn’t listed”

  7. Select “add local printer with manual settings” and Click next.

  8. Select the radio button Create a new Port,Type of port Local port and Click next.

  9. Enter a port as XPS and click ok.

  10. Click have disk and Browse to the C Drive\Windows\System32\Microsoft XPS Document Writer

  11. Select prnms001 file and click open and the ok.

  12. Select replace Current drivers and next.

  13. Type a printer name will show up as Microsoft XPS Document Writer just click next and Finish.

Test: Open Quickbooks and open any invoice and Click File and Save as PDF and save to the desktop and check if that invoice got saved as PDF.

    N
    newroc
    March 26, 2024

    If you switched to windows 11 you need to go to the control panel click programs and features, on the left click windows features on and off and then click microsft XPS document writer.  It is not automatically enabled in windows 11.  This worked for us-Good Luck! 

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