Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
accounting-desktop-user
December 28, 2023
Solved

Cannot Save Duplicate Invoice Numbers Anymore

  • December 28, 2023
  • 1 reply
  • 11 views

Please put the option to revert back to the original format where I can save invoices with duplicate invoice numbers! The new designs are not an issue, it is the technicality that is an issue. I need to get my work done. I have a lot of clients who all uses the same invoice numbers !!! I need to save my invoices so I can get my work done. This is going to be a big issue and a hassle for my clients !!!
The quickbooks team are changing the format on this website, and did not even provide a guide on how we can easily save our invoices if "duplicate numbers" aren't allowed.... very unprofessional. Making our work harder with no guide on how we can easily save invoices. If you are keeping the new designs, PLEASE let us save duplicate invoice numbers AT LEAST. 
There's NO WAY I can save only 1 invoice with the #17 and I have 50 other clients to bill....  Like, of course the number is already in use! I have 50 other clients that I bill that has used that same number already. As long as my company has clients, they will ALL go through using the same numbers, just under a different name.....
Please fix this, this was not a big issue that needed to be taken away. 

    Best answer by BigRedConsulting

    The Product Managers at Intuit who work on QuickBooks Online are responsible for this and the other changes to the Invoice that significantly de-feature it. This is their idea of a good time.

    1 reply

    BigRedConsulting
    BigRedConsulting
    Level 15
    December 28, 2023

    This is not a QuickBooks Desktop issue.  Desktop wouldn't do something so stupid.

    A
    anon-desktop-user
    December 28, 2023

    So who would be responsible for this issue? It is very inconvenient for sure.. 

      BigRedConsulting
      BigRedConsulting
      Level 15
      May 13, 2024

      It's our goal to provide a user-friendly experience, JDJTOWING. 

       

      I recognize the importance of having the ability to use one invoice number multiple times in QuickBooks Online. This way, you can effortlessly verify and access the transactions without confusion. Rest assured that we value your perspective on this matter, as it enables us to identify areas for improvement.

       

      While this feature is still unavailable in the new invoice layout, please know that our software engineers regularly review customer requests to enhance the program. Your ideas help shape the direction of QuickBooks Online, and we strive to meet the evolving needs of businesses. Feel free to follow these steps to submit feedback:

       

      1. Sign in to your company.
      2. Go to the Gear icon.
      3. Choose Feedback.
      4. Enter your comments in the description box.
      5. Click Next to submit your inputs.

       

      I also encourage browsing this article to help you learn what you can do with the new layout and determine the functionalities that are no longer available in the new experience: See what is new with estimates and invoices in QuickBooks Online.

       

      Just click the Reply button below or start a new thread if you have follow-up questions about invoices or need assistance accomplishing other QuickBooks tasks. Together, we can guarantee that you can effectively manage your books and feel confident using our platform. 


      @CharleneMaeF 

      RE: It's our goal to provide a user-friendly experience, JDJTOWING. 

       

      Are you sure? It seems unlikely given how un-user-friendly QuickBooks Online is. And it's getting worse with almost every new update. Who in their right mind would prevent customers from assigning the document numbers to invoices as they please? There is literally no reason under the sun for such a restriction.

       

      RE: Rest assured that we value your perspective on this matter, as it enables us to identify areas for improvement.

       

      This isn't an "area for improvement".  It's a specific thing you broke by doing the complete opposite - by adding an unwanted, useless restriction where none is needed.

       

      RE: While this feature is still unavailable in the new invoice layout,

       

      It's not a "feature". It's a normal thing you have purposefully written code to exclude. All you have to do is comment out the unwanted code and then it'll work properly. Like with QuickBooks Desktop, for example.

       

      RE: please know that our software engineers regularly review customer requests to enhance the program.

       

      Do you really believe that? If so, I have a great investment opportunity for you. I bought this bridge, and just need a little more money from investors to build the toll booths. If you invest now, you'll be in on the ground floor.  If interested, call 8 6 7 - 5 3 0 9 and ask for Jenny.

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement