Level 7

Solved

How do I enter a Vendor refund?

Forum|Forum|7 years ago
October 16, 2018
4 replies
90 views

My company buys parts to complete repairs on vehicles, but sometimes we buy extra parts that we do not need, so we decide to return them. How do I record a refund from a vendor? Is it recorded the same even if the original purchase was made from a check or debit card?

QuickBooks Online

Best answer by RenjolynC

Hi khaleds,

Thanks for reaching out to us!

You can check out this article to guide you through the steps on how to enter a vendor refund: https://community.intuit.com/articles/1145200.

Please let me know if you have any additional questions.

RenjolynCAnswer

Level 9

Hi khaleds,

Thanks for reaching out to us!

You can check out this article to guide you through the steps on how to enter a vendor refund: https://community.intuit.com/articles/1145200.

Please let me know if you have any additional questions.

P

psneathen

Sorry to be so dense, but I just don't get this. How does Step 2: Link the deposit to the vendor credit work? Within these steps, I don't understand 'd', as I am not able to locate the 'Add to Expense' or 'Add to Check' sections when creating an Expense or Check entry.

My scenario involves a returned item to a hobby store and I'm trying to figure out how to enter the appropriate transaction(s) to account for the deposit we received from this return.

Any help you can provide would be greatly appreciated. Thanks in advance.

S

SoulCraft

Hi again, @climatelog.

I appreciate you for getting back to us and adding more details. The answers provided above depend on the QuickBooks product attached to the main question.

Since you're using the Self-Employed version, recording them is unavailable. It will offset the business expense within the system, so I recommend to exclude or tag the refund transactions as Personal.

I understand how the option you're looking for is beneficial to your business. Right now, it's only available to the other versions. To ensure your voice is heard, I can pass along another feature request on my end.

For future reference about excluding transactions, visit the Exclude or delete transactions article. It also provides detailed instructions for accessing Self-Employed through the web browser and mobile app.

Stay in touch whenever you have additional questions about QuickBooks Self-Employed. I’m here to make sure you’re taken care of. Have a great rest of the day.

Hello, I do have the same problem in QBSE, but I was wondering if i came across a different solution.

I didn`t find an option how to track a refund I had from a supplier. I tracked the original expenses as my "cost of goods for resale" with -£80.00, so when the refund showed up in my QB I sorted it into the same category, as like a "positive expense" with +£30.00, thinking it would reduce the overall expenses.
After reading the support articles here I thought this way would not be the right way, but checking on my quickbooks again and doing the split-cost-method, I realised that my option also would have reduced the overall expenses in the right way and also would be much easier to understand and quicker to handle.
Could you tell me if this would be an option too or if this will mess up something in the end?
In my opinion it should work, as it is both categorised as expenses, and a positive expense in my head is a refund?

Thank you

G

gsowa

Hi,

This support article appears to be written for a different version of QBO than I have. I'm using QBO Self-Employed and cannot for the life of me figure out how to get a vendor refund entered. Any time I try to enter the expense as a positive amount it just converts back to a negative amount.

How do I enter a refund received for a prior expense (e.g. service credit or returned supplies)?

R

Rasa-LilaM

QuickBooks Team

Greetings, gsowa.

Welcome to the Online Community. Let me clear things up regarding recording vendor refund.

At this time, we don’t have any specific categories for refunds/reimbursements in QBSE. To straighten out your record, you can exclude the refund transaction when you categorize your business-related expenses since you’re not receiving or spending anything from your account.

We love to hear customer’s ideas since it guides us on how we can improve the product. I suggest you let our Product Development Team know that adding a category for refunds/reimbursements is a great feature to have.

You can send send through the following link: https://selfemployed.uservoice.com/forums/242769-general.

If you have additional questions about working in QBSE, you can browse each topic found on this link: https://community.intuit.com/quickbooks-self-employed.

Thanks for giving me the opportunity to help. Wishing you the best with your business endeavors. Have a great day ahead.

K

Kevin DeRita

you have to be kidding me!!!!! what do you mean QBSE can not account for this?????

C

Christymoo

We bought QB desktop from a vendor, but it has been past 30 days, but before 60 days. I was told by QB that we can still get our money back. We are now denied. Help! We signed up for QB online in the meantime still giving them business.

N

Nick_M

Level 4

Hi there, Christymoo.

Thanks for dropping by the Community today. I'm happy to help get you in the right place. Because the Community is a public forum setting, we don't have access to individual accounts. Because of this, I would suggest reaching out to our support team for help. They can look into your account and see if there's any way to get you a refund. To reach them, follow these steps:

How to get a call or chat from us:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Let's talk and then choose a way to connect.

Phone support may be limited due to volume. If you have any other questions, feel free to post here. Thanks for your time and I hope you have a nice afternoon.

C

Christymoo

I have done this, I prefer to speak to an actual person. Thank you.

E

ECHS-ME

I followed the instructions to enter a vendor credit, a bank deposit using the accounts payable account, and gone through bill pay to apply the credit. Now my vendor shows the refund twice- a credit and a deposit. I'm using QB online. Any idea how to make this work correctly?

L

lin_jcaj

Level 9

Thanks for joining this thread, SLRV.

I'll help you figure this out.

You'll want to make sure that transactions are linked properly. This way, it won't display the refund twice. Or you may delete and recreate all the transactions to ensure to link transactions correctly.

And if there is really a duplicate transaction, you can delete it to not show on your vendor's data. Here's how:

Go to the Sales or Expenses menu.
Locate and open the transaction.
Review the transaction. Make sure you need to delete it.
Select More in the footer. Then select Void or Delete.

That should do it! Please let me know how the steps work, @ECHS-ME. I'll be right here to help.

Sign up

Login with SSO

Let's get you signed in

Login with SSO