Question

Collapse Reports

Forum|Forum|1 year ago
October 6, 2024
5 replies
1 view

I updated my QuickBooks today (Desktop accountant plus 2024), and since then, it's collapsed the whole report, not just the subcategories (like it was until now).

QuickBooks Accountant Desktop

A

AnneMariee

Thanks for reaching out regarding the issue you're experiencing with reports collapsing after updating to QuickBooks 2024, JohnRider. Let me route you in the right direction for support regarding this matter.

I know how important it is to have your reports displayed accurately. However, there's an ongoing investigation into the root cause of this matter, and our product engineers are diligently working to find a permanent solution for this problem. That said, I recommend contacting our Customer Care Team so they can add you to the affected users list. This way, you'll receive an email notification once an update becomes available.

Here's how to reach us:

On the top menu, go to Help.
Select QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Give a brief description of your concern. Then, Continue.
Sign in to your Intuit account. Then, enter the code you receive in your email.
Choose to Chat with us or Have us call you.

Please check out support hours in this article so your concerns get promptly addressed: Contact QuickBooks Desktop support.

I appreciate your patience while we're working on resolving this issue. If you have any additional questions or need further assistance about anything QuickBooks-related, don't hesitate to reach out. I'm just one post away, JohnRider.

D

D Cicero

We updated to the newest release yesterday and having the same problem in Desktop Enterprise Solutions: Professional Services 24.0. Collapse is all or nothing now - no partial collapse options. Memorizing also does not work because the report defaults to fully expanded. Please fix!

BigRedConsulting

Level 15

I went thru the steps you listed and contacted help. They tried to tell me how to create a custom report. They weren't even familiar with the issue until I copied and pasted some of the comments from this forum. Ridiculous! So I have spent 30 minutes so far and still not on this so called "list" to receive updates on when this error will be fixed.

Intuit's support at it finest! Always a pleasure.

BigRedConsulting

Level 15

@JohnRider

You're experiencing Intuit's new and improved reports for QuickBooks Desktop!

They're provided by the We-Don't-Know-How-To-Test-Software team, seemingly in an effort to make QuickBooks Online reports look better.

Rest assured, studies show that they're much easier to read, given that they contain almost no information. Yes, very streamlined and modern!

M

MI-BigC-HC

Same issue. Extremely frustrating!

M

melissal2

SUPER ANNOYING! I think Intuit is trying to make desktop more and more unusable, so we'll all switch to the more profitable QBO.

K

KL52

Had the same problem yesterday. Today it is fixed. How, I have no idea.

M

melissal2

Maybe enough people complained. This is the first time in 20+years that I think QB has responded to something I gave feedback on!

Thank you Intuit! (for once)

M

MI-BigC-HC

It suddenly went back to"normal" on Friday, and I verified this morning the reports are again running as we had saved them, very strange. Assuming there was a fix - Thank you for the fix.

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