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J
JohnRider
October 6, 2024
Question

Collapse Reports

  • October 6, 2024
  • 5 replies
  • 1 view

I updated my QuickBooks today (Desktop accountant plus 2024), and since then, it's collapsed the whole report, not just the subcategories (like it was until now).

    5 replies

    A
    AnneMariee
    October 6, 2024

    Thanks for reaching out regarding the issue you're experiencing with reports collapsing after updating to QuickBooks 2024, JohnRider. Let me route you in the right direction for support regarding this matter.

     

    I know how important it is to have your reports displayed accurately. However, there's an ongoing investigation into the root cause of this matter, and our product engineers are diligently working to find a permanent solution for this problem. That said, I recommend contacting our Customer Care Team so they can add you to the affected users list. This way, you'll receive an email notification once an update becomes available. 

     

    Here's how to reach us:

     

    1. On the top menu, go to Help.
    2. Select QuickBooks Desktop Help/Contact Us.
    3. Click Contact Us.
    4. Give a brief description of your concern. Then, Continue.
    5. Sign in to your Intuit account. Then, enter the code you receive in your email.
    6. Choose to Chat with us or Have us call you.

     

    Please check out support hours in this article so your concerns get promptly addressed: Contact QuickBooks Desktop support.

     

    I appreciate your patience while we're working on resolving this issue. If you have any additional questions or need further assistance about anything QuickBooks-related, don't hesitate to reach out. I'm just one post away, JohnRider.

    D
    D Cicero
    October 9, 2024

    We updated to the newest release yesterday and having the same problem in Desktop Enterprise Solutions: Professional Services 24.0.  Collapse is all or nothing now - no partial collapse options.  Memorizing also does not work because the report defaults to fully expanded.  Please fix!  

      A
      Aldren18QuickBooks Team
      QuickBooks Team
      October 17, 2024

      Same problem happening with mine since the update.  UGH. 


      I can see how the new functionality is not aligned with your previous experience, Dmorris. Allow me to assist you in requesting the return of the collapsing method.

       

      The recent changes to the report collapsing feature in QuickBooks Desktop Accountant Plus 2024 were implemented as part of a design decision aimed at enhancing report management and usability. This update now collapses reports to the top level instead of just the subcategories.

       

      I encourage you to submit your suggestions and concerns by leveraging the  Send Feedback Online option in your QBDT. It is the most effective way to communicate with our product development team. They regularly review these submissions to guide future updates. Your input is crucial in helping us enhance our product features and improve the user experience. 

       

      Here's how you can provide your suggestions.

       

      1. Go to the Help option.
      2. Select the Send Feedback Online option.
      3. Choose the Product Suggestion option. A pop-up window displays.
      4. Input your feedback suggestion.
      5. Click the Send Feedback button.
      6.  

      Additionally, I’d like to share some valuable articles that will help you explore the various reports available in QBDT and how to customize them to meet your specific business needs:

       

       

      The Community Team is always ready to respond and assist if you have further questions about reporting in QBDT or have any other questions related to the program. We encourage you to utilize the comment section below for any queries.

      BigRedConsulting
      BigRedConsulting
      Level 15
      October 7, 2024

      @JohnRider 

      You're experiencing Intuit's new and improved reports for QuickBooks Desktop!

       

      They're provided by the We-Don't-Know-How-To-Test-Software team, seemingly in an effort to make QuickBooks Online reports look better.

       

      Rest assured, studies show that they're much easier to read, given that they contain almost no information. Yes, very streamlined and modern!

        M
        MI-BigC-HC
        October 15, 2024

        Same issue.  Extremely frustrating!

        M
        melissal2
        October 15, 2024

        SUPER ANNOYING! I think Intuit is trying to make desktop more and more unusable, so we'll all switch to the more profitable QBO.

         

         

          K
          KL52
          October 18, 2024

          Had the same problem yesterday.  Today it is fixed.  How, I have no idea.

            M
            melissal2
            October 18, 2024

            Maybe enough people complained. This is the first time in 20+years that I think QB has responded to something I gave feedback on!

             

            Thank you Intuit! (for once)

            M
            MI-BigC-HC
            October 21, 2024

            It suddenly went back to"normal" on Friday, and I verified this morning the reports are again running as we had saved them, very strange.  Assuming there was a fix - Thank you for the fix. 

             

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