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J
JohnRider
October 6, 2024
Question

Collapse Reports

  • October 6, 2024
  • 5 replies
  • 1 view

I updated my QuickBooks today (Desktop accountant plus 2024), and since then, it's collapsed the whole report, not just the subcategories (like it was until now).

    5 replies

    A
    AnneMariee
    October 6, 2024

    Thanks for reaching out regarding the issue you're experiencing with reports collapsing after updating to QuickBooks 2024, JohnRider. Let me route you in the right direction for support regarding this matter.

     

    I know how important it is to have your reports displayed accurately. However, there's an ongoing investigation into the root cause of this matter, and our product engineers are diligently working to find a permanent solution for this problem. That said, I recommend contacting our Customer Care Team so they can add you to the affected users list. This way, you'll receive an email notification once an update becomes available. 

     

    Here's how to reach us:

     

    1. On the top menu, go to Help.
    2. Select QuickBooks Desktop Help/Contact Us.
    3. Click Contact Us.
    4. Give a brief description of your concern. Then, Continue.
    5. Sign in to your Intuit account. Then, enter the code you receive in your email.
    6. Choose to Chat with us or Have us call you.

     

    Please check out support hours in this article so your concerns get promptly addressed: Contact QuickBooks Desktop support.

     

    I appreciate your patience while we're working on resolving this issue. If you have any additional questions or need further assistance about anything QuickBooks-related, don't hesitate to reach out. I'm just one post away, JohnRider.

    D
    D Cicero
    October 9, 2024

    We updated to the newest release yesterday and having the same problem in Desktop Enterprise Solutions: Professional Services 24.0.  Collapse is all or nothing now - no partial collapse options.  Memorizing also does not work because the report defaults to fully expanded.  Please fix!  

      D
      D Cicero
      October 21, 2024

      I'll provide the details about the ongoing issue of being unable to collapse reports after updating QuickBooks Desktop (QBDT) Enterprise to the newest version, @D Cicero.

       

      Please be aware that there's an ongoing investigation regarding users unable to collapse the reports after updating to the latest QBDT version. Our product engineers are fully aware of the issue and are working hard to find a solution. Although we don't have an exact timeframe for the resolution yet, please rest assured that we're actively working on it.

       

      In the meantime, I suggest reaching out to our support team so they can add you to the affected user list and receive timely updates about this matter whenever available.

       

      Here's how to contact them within QBDT:

       

      1. Open your company account.
      2. Go to the Help tab and select QuickBooks Desktop Help / Contact Us.
      3. Select Contact Us.
      4. Enter a summary of your concern, then click Continue.
      5. Follow the on-screen steps to continue.
      6. Select either Chat with us or Have us call you.

       

      For more info about QBDT support and their hours of operation, please refer to this article: Contact QBDT support.

       

      For future reference, I'll attach this article to get more info about revising memorized reports and more in QBDT: Create, access, and modify memorized reports.

      I'll be around to assist with any other questions about generating and memorizing reports. Take care.


      The collapse feature is working properly again!  Thank you!!

      BigRedConsulting
      BigRedConsulting
      Level 15
      October 7, 2024

      @JohnRider 

      You're experiencing Intuit's new and improved reports for QuickBooks Desktop!

       

      They're provided by the We-Don't-Know-How-To-Test-Software team, seemingly in an effort to make QuickBooks Online reports look better.

       

      Rest assured, studies show that they're much easier to read, given that they contain almost no information. Yes, very streamlined and modern!

        M
        MI-BigC-HC
        October 15, 2024

        Same issue.  Extremely frustrating!

        M
        melissal2
        October 15, 2024

        SUPER ANNOYING! I think Intuit is trying to make desktop more and more unusable, so we'll all switch to the more profitable QBO.

         

         

          K
          KL52
          October 18, 2024

          Had the same problem yesterday.  Today it is fixed.  How, I have no idea.

            M
            melissal2
            October 18, 2024

            Maybe enough people complained. This is the first time in 20+years that I think QB has responded to something I gave feedback on!

             

            Thank you Intuit! (for once)

            M
            MI-BigC-HC
            October 21, 2024

            It suddenly went back to"normal" on Friday, and I verified this morning the reports are again running as we had saved them, very strange.  Assuming there was a fix - Thank you for the fix. 

             

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