Question

Contractor Expenses not showing Project Summary

Forum|Forum|5 years ago
December 3, 2020
15 replies
43 views

Contractor expense costs are not showing in Project Summary page. When you open the Project it does show the contractor costs but those costs are not in the Project Summary total throwing off the Profit Margin percentage.

QuickBooks Online

Jen_D

Level 8

Thanks for visiting our forum, @Ceflick10,

Have you tried opening your account in a web browser and checking if the Cost is showing there?

This will help check if this issue is caused by the large data in the cache. It stores your browsing activity and will constantly overwrite itself without deleting the old stuff. This will likely cause QuickBooks to function poorly.

The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If you no longer see this alert in private browsing, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate.

I'm adding this article about the Projects feature in QuickBooks Online: Track income, costs, and profitability by project.

Let me know how it goes in the comments. I'll be right here if you need anything else about Projects. Have a good one!

J

Jnog

This answer does not help. I have same issues.

A

amper

I tell you why, because referring something is better than leaving a comment with no resolution. I can say that, none of the 3 agent actually read that article! They just want to say something, regardless of providing actual solution. If they were actually experiencing the issue and see that article is just dog and pony show, that would be different story.

I called yesterday, 4 times. first 3 put me on hold over 20 minutes while investigating and disconnected!!! Last person, which I told this is not easy fix she needs contact engineering, this is an ongoing issue and please don't ask me to try adding dummy expense, invoice, project etc. Anyway, I was told issue was escalated to engineering and "manager" will call me.

As good as product QB is, customer service and knowledge of people answering the phone has been huge issue for me since I started using it 4 years ago. On top of that now we have representatives here answering here "just to answer" unrelated solutions. Extremely frustrated and asked many people what is the replacement of QB.

Solution is here!!!

5 phone calls and many internet search. Solution came from QB but this time those hard to get knowledgeable customer support person. Roj E called me from QB and she did investigation before calling me. Solution is simple just go to your project tab and on the right side drop down menu if not showing PAYROLL EXPENSES click to that. all the expenses under Payroll Expenses will show up. Only issue is if your expenses are classified as Hourly Cost than you have to go to Project Reports.

J

Jnog

The response to his question did not help me. I have the same exact problem.

W

wrightbirdie

customize the report and click cash.

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