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nancyl
July 22, 2022
Question

Custom Fields

  • July 22, 2022
  • 2 replies
  • 0 views

I have custom fields that I created for sales order and invoices for items. In items this one custom field, called SC, has a Yes or No multiple choice. I did not check, "Allow users, to enter their own text will not be saved to the list". 

I never had this checked and I don't for other fields. Yesterday I add a 3rd choice to the Yes and No for this SC field. After that when a user tried to enter a sales order or create an invoice they would received the warning message below. 

But the SC field was NOT blank and if you tried to choose from the drop down it wouldn't accept it and it would jump down another line. 

The only fix I could find was to check the "Allow Users" in the define fields. I don't understand why I only have to check this for this item and not others that I created.  Maybe something changed with a new update? I have other fields that have a few choices and never had this issue. 

    2 replies

    BigRedConsulting
    BigRedConsulting
    Level 15
    July 22, 2022

    I wonder if the additional value you added to the pick list doesn't propagate properly to other users in a multi-user scenario until the log off and log back in?

     

    Was this during the same QB session? If the user restarts QuickBooks, then does it work?  Does it work for you?

    N
    nancylAuthor
    July 22, 2022

    I had every log off and on multiple times. It just doesn't make any sense as I should be able to add to the field more than 2 multiple choices and I do have others with about 6 or 7. 

    I just went to and item, custom fields and define fields. I didn't change anything just added to the list. 

      S
      SarahannC
      Level 9
      July 22, 2022

      Hello there, @nancyl.

       

      I appreciate you for adding a screenshot for additional reference. While waiting for your response, we can run the verify rebuild tool to fix data-related issues on a company file. QuickBooks sometimes perform unusual behavior when there are data issues in your file.

       

      The steps below will guide you through the process.

       

      1. Go to the File menu.
      2. Select Utilities.
      3. Click Verify Data then select OK to close all windows.
      4. Then, go back to the File menu.
      5. Select Rebuild Data under Utilities.
      6. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
      7. Once the rebuild is done, click OK.

         

      You can check this article for additional details: Create and use custom fields in QuickBooks Desktop.

       

      The Community is always here whenever you need help managing custom fields and other QuickBooks Desktop concerns. Stay safe and have a good one.

      N
      nancylAuthor
      July 22, 2022

      I know how to do this but I don't understand why I would have to do it if all I did was add to a custom list. 

        C
        Candice14
        Level 8
        July 22, 2022

        Hey there, @nancyl. 

         

        Thanks for coming back. Let's work together to get this resolved once and for all. 

         

        To clarify, is this happening to one item? If so, I recommend to make a new item and test to see if the same action happens. This will help narrow down the cause of this behavior. 

         

        If not, let me know and provide some additional details or screenshots. I'll be back around shortly to review your next response!  

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