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Traindepot1550
May 24, 2021
Question

Download attachments in bulk

  • May 24, 2021
  • 20 replies
  • 351 views

We use to be able to download attachments in bulk, why did this feature go away?   And is it on the horizon to come back?

I need to be able to back up our data as well and not completely rely on QB on again and off again features.

 

Thanks

 

    20 replies

    Klent
    Level 8
    May 24, 2021

    Hi there, Traindepot1550.

     

    I'm here to share some information about how attachment works in QuickBooks.

     

    Please know that the option to download attachments in bulk is still available in the program. You can use the Batch actions feature to export all the documents and files at once. I'll show you how:

     

    1. Click the Gear icon in the upper-right corner.
    2. Choose Attachments.
    3. Mark the attachments you want to export.
    4. Click the Batch actions button, then select Export.
    5. Extract the downloaded zip file to your computer.

    If you're unable to see this option, you can try logging into your QBO account using a private or incognito window. Unusual behaviors and missing interfaces are usually caused by the accumulated cache in the browser. You may use these shortcut keys to launch the window:

     

    • Press Ctrl + Shift + N for Google Chrome
    • Hold Command + Shift + N for Safari
    • Press Ctrl + Shift + P for Firefox & Microsoft Edge

    Once you're in, try exporting your attachments again. If it's now working well, close the incognito window and then go back to your regular browser. Next, clear its cache to delete the junk files and enhance your browsing experience. Alternatively, you can switch to other supported browsers to further isolate the issue.

     

    In addition, here's an article that you can read to help download your other data to your local hard drive: Export reports, lists, and other data from QuickBooks Online

     

    I'm just a post away if you have any other concerns or follow-up questions. Have a great rest of the day.

    Klent
    Level 8
    May 27, 2021

    Hi Traindepot1550,

    Hope you’re doing great. I wanted to see how everything is going about the issue in your attachments. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

    Looking forward to your reply. Have a pleasant day ahead!

    AlexV
    AlexV
    Level 10
    June 3, 2021

    Thank you for the help. I was able to export around 100 files at once to a Zip file (I made a mistake in my last message, downloads are limited to 100 MB, not 10 MB) but the page still sits on a loading screen indefinitely after the Zip file is made available (Even in an incognito window and following all of your previous instructions), so I need to refresh the page to continue to work.

     

    I also wanted to know if there was going to be any added functionality to the Attachments page. Currently, I cannot filter or search for any specific files, it just shows all of them sorted by date. This isn't exactly the most convenient way to manage our attachments within QB.


    Hello Cody K!

     

    It's great that you're able to export the file. I'm here to help you in fixing the loading screen.

     

    Aside from the incognito window and clearing the cache, you'll want to use any of the supported browsers and make sure they are updated. We recommend the following browsers:

    • Google Chrome
    • Safari 11 or newer
    • Mozilla Firefox
    • Microsoft Edge

     

    In addition, you'll want to send a product enhancement request to have a filter or search option on the Attachments page. Go to the Gear icon and select Feedback.

     

    Here are some of the articles you can check. These will show you more info on how to manage the attachments in QuickBooks Online:

     

    Need more help? Leave a comment below and we'll assist you.

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