We just encountered this error after upgrading from 2021 to 2023 since support for 2021 was ending. We are working around it by selecting statements by customer type, rather that all customers. At the moment, we do not have more than 4500 customers in any given customer type but this is only a band-aid.

Please email [email address removed] about this issue.  Obviously, no one that monitors this site has the ability to get this problem resolved.  Maybe if enough of us email this address someone with a little authority can get some results.

Wow!  They won't allow me to post the email address.  I've reached out to an email address that hopefully will have an impact.  I'll keep you all posted.  Not getting my hopes up!

I have been seeing more emails lately regarding this unusual "statement" issue.  It has been a problem since the beginning.  I also had major issues updating the QBPOS to QBD23.  I finally got in touch with the Office of the President, and I did get results but not on this specific problem.  I haven't had time to focus on, but I will now. 

I have thoughts that maybe they are not putting attention to it because they are going to make the desktop go away altogether within 5 years anyway.  I did not hear that officially, but it is a hunch.

I used to have so much respect and high regards for QuickBooks.  They have completely diminished my thinking on their product.  

Oh I hope they don't get rid of desktop!  I tried the online version about 5 years ago for another smaller organization and was expecting to like it better and did not like it at all.  Sigh.  Well, thank you for trying on this!  Much appreciated!

Well, this thread can be closed.  They have no intention of fixing!

I received the following from Tech Support as I tried to pursue this issue further:

I've shared your feedback and the link from our community site with our Office of the President team as well as sharing product feedback through the help drop down in my program.  I've also shared this feedback with contacts I work with that partner with our engineers.  Unfortunately, at this time there is no plan to increase this limit.  Our engineers have taken this feedback seriously.  They are focused on ensuring the program doesn't crash when creating statements and decided that going above 4,500 customers could cause the program to crash.  

I know this limitation impacts your workflow of generating statements and I'm sorry that there is no plan to change the limitation in the near future.  

You can close the thread if you want to, however I did get in contact with a higher representative that is going to talk to her Supervisors and Engineers.  They might have known at the top what was going on, or the people that have received the complaints on the lower tier level were not forwarding it to their supervisors.  The last time I reached out to this particular office I did get results.  They actually rewrote the POS system so I could import the inventory into QBD23.  At the time of the conversion, they were written on two different platforms.  That didn't make sense to me since it was the same company. The problem was resolved.

They couldn't promise me that it would be fixed but they did say they would look into it and get back to me.  At that time, I brought up the questions regarding them discontinuing the QBD within a 5-year period.  They said they have not heard anything like that as of yet.  Time will tell.  I do have confidence that I will get an answer one way or the other even if it is not what we are looking for.

This is bull. If I had known this I wouldn't have bought Enterprise 24. I've done all the steps, multiple times, and the problem is your programming. Why can't someone put it back the way it was in the older versions? If anyone has another system they've tried that makes statements easy, like they used to be, please let me know. This is frustrating. I've got about 7000 customers and only need 100-200 statements a month. Why doesn't the "don't print" options work anymore?

It has been three weeks now since I did here from the Office of the President.  Did not hear back however this morning was a critical update 5/3/2024.  Hopefully it was fixed.

Wow. Completely losing any semblance of trust in Intuit at this point. Has this really been ongoing for 2 years?

Almost everyone is saying, hey the 4,500 selected customer limit is probably okay, just fix the filters so it reduces the selected customer count based on the balance, inactive, and other filters to the right.

We can understand the intent of implementing the limit to prevent problems, but Intuit has BROKEN their statement functionality for many of their Enterprise customers. I would wager this flawed implementation has caused WAY more collateral damage than it has prevented.

Intuit needs to do one of the following:

• Fix the filtering to happen before customer selection limit check
• Give customers the option to accept the risk and disable
• Remove the limit
• Lose a lot of Enterprise customers

We updated last night. We still have the problem. Statement printing is blocked by the 4,500 max customer selection limit regardless of the filters set to the right (inactive, balance, etc).

We are on Enterprise 24 release R6P (64bit)

R6_66

WE GET THE SAME ERROR. INTUIT NEEDS TO STEP UP TO THE PLATE AND FIX THE KNOWN ISSUE!

Error when creating customer statements

I appreciate you joining the thread, @STRATOSMICRO.

I hear your sentiments, and I'd like to route you to our live support group that can best handle this type of concern. 

If you've already tried all the suggested troubleshooting steps in the thread and still encounter the same issue, I suggest getting in touch with our Technical support team. That way, they can further investigate the issue. Also, they can create a ticket for investigation if needed.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Please enter a brief description of your issue, then select Let's Talk, and then choose a way to connect.

Please check out this article for QuickBooks support hours:  Contact QuickBooks Desktop Support.

In the meantime, you can manually select each customer and not the All customers to create statements. To learn more about creating statements, check out this article: Create and send customer statements in QuickBooks Desktop.

I've also added this article for future guidance in entering charges directly into the customer’s register: Create statement charges.

You can always stick around if you have further concerns with QuickBooks Desktop. Just post here again, and I'll help you out.

I've contacted support in every way possible. Enterprise has turned running statements from a 5-min tops procedure to 30-45 minutes to go through all my customers and select the ones I need printed. THIS IS NOT AN IMPROVEMENT!!  It shouldn't be that hard for your programmers to make the changes back to the way it was in Pro.

Hello -

I am having this same issue and I just UPGRADED from 2021 desktop pro to 2024 ENTERPRISE SILVER.. I never had any issue with printing 400 statements from the 2021 desktop pro.. Why is this an issue with ENTERPRISE SILVER??? This is not working for our needs with QB..  Please help with this matter.. I've tried updating, rebuilding the file, and the other steps above..I just put this on our pc's and already ran into other issues with the XPS pdf viewer and now the statements won't print.. The error is saying cannot exceed 4500 but we only have about 400 statements to print, so that's 10% of what the error message is saying.. From what I am reading from last year in this same thread, INTUIT doesn't seem to care about the customer's concerns and seems this has been an issue before March of 2023.. We are now in JUNE of 2024 and I have a NEW download of Enterprise Silver V24... What is going on????

Can you send me that email address? I just saw in a thread.. my email is on my website at www.chamberdirectoryservice.com

[email address removed]

Thanks in advance!!!

Yes, the online version is NOTHING LIKE THE DESKTOP!! You'd think it would be pretty much the same but NO.. We have to have different INVOICE TEMPLATES for each project and we use about 100 each year.. Online only allows you to have around 15..

I appreciate the effort you put into updating, rebuilding the file, and performing the troubleshooting steps above, Chamberdirectory. I want to make sure you can get back to business, print your customer statements, and perform your other tasks efficiently.

For confirmation, could you please let me know which steps from the thread you've completed? Did you use the QuickBooks Tool Hub? This helps fix common problems and errors in the program. 

If you've already utilized it and the issue persists, I recommend contacting our Customer Support Team. They have the necessary tools to access your account securely and investigate the root cause of the issue with printing statements. Here's how:

1. Open your QB account.
2. Click Help and choose QuickBooks Desktop Help/Contact Us.
   
   
    
3. Tap the Contact Us button.
   
   
    
4. Enter your concern/issue, then hit Continue.
5. Sign in to your Intuit account and select Continue. Then, Continue With My Account.
6. An email containing a single-use code will be sent to you. Enter the code and click on Continue.
7. Choose to Chat With Us or Have Us Call You.

The Support Hours for QBDT Enterprise is available 24/7.

I'm all ears and ready to assist you again, Chamberdirectory. Don't hesitate to post a reply if you need further assistance. I'll always be around. 

Yes, I have performed all the steps that you suggested earlier.  They did not work.  The Office of the President did not respond the way I had anticipated and suggested the same as you starting with customer support, Tier 1.  I am not to that point because like most business and/or sole proprietors I have many business tasks to perform.  Statements are not at the top of the list until once a month, and then becomes the dreaded task.  I will be reaching out before the end of June 2024 to get it resolved as I have made progress with the other issues, I have faced with QBD23.  I am not a novice with QB, so this has been very disappointing.  Recently on another issue the customer service suggested I upgrade to QBD24, but I will not do that until I can get QBD23 running smoothly and efficiently.  I understand the world of computer science is evolving every day, it's keeping up with it and running a business with limited resources at the same time in a difficult economy.  

To formally address the customer statement issue in QBD23 THERE IS NO FIX!  The only way to print customer statements prior to QBD23 (the way most people are requesting) is to UPGRADE TO QBD24 as per customer support.