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lindak1119
Level 7
January 28, 2019
Question

How can I put a specific invoice on hold while a customer appeals a charge, without changing customer's whole account to inactive?

  • January 28, 2019
  • 5 replies
  • 39 views
No text available

5 replies

JonpriL
Level 9
January 28, 2019

Hi @lindak1119,

 

Currently, you can put a customer's invoice on hold by keeping it as it is. Then, the result of the customer's appeal would tell how you can proceed.

 

If the invoice is valid, you will both decide for the invoice and due dates. Chances are, you need to edit the invoice to reflect the most updated information, including those mentioned dates.

 

On the other hand, if the invoice is invalid, you have the option to delete or void it.

 

Most importantly, I recommend seeking help with your accountant on how to properly handle the invoice once an appeal decision is served.

 

Please know that I'm always around here in the Community if you need a hand.

Wiseco LLC
May 20, 2020

Will quickbooks ever be adding this feature?  The expressed solution really doesn't help.  We need a little check box in the bill entry itself so that it cannot be payed via pay bills.  when you have 500 different invoices from one vender and a dispute on one of the invoices it sucks having it voided from the system, it can get lost in the either this way plus I have to pay someone to re-enter it, and or keep track of it.  For all those out there with this issue, we put the word hold in the reference number since you cant even see the memo in the pay bills section.

    Rubielyn_J
    Rubielyn_J
    Level 8
    May 9, 2023

    It's been a couple years since this feature was requested. Has there been any development on being able to place invoices on hold in QBO? Voiding or deleting invoices only to re-issue the same one a few weeks later is a poor practice and can raise red flags. It would be good to see this feature activated and available.


    We want you to have the best experience using the program.

     

    The option to hold an invoice while a customer disputes a charge is a critical feature that every business should have, and we appreciate your input on this matter. At QuickBooks, we are always looking for ways to improve our services and meet our customers' needs. Your feedback is essential in helping our Product Development team decide which features to prioritize in future updates, based on their popularity and relevance.

      

    That said, I suggest submitting a product suggestion directly to our software engineers. We're taking notes of your ideas and insights. 

     

    1. Go to the Gear icon at the top. 
    2. Click Feedback.
    3. Enter your comments or product suggestions.
    4. Then choose Next to submit feedback.

     

    Your relevant feedback goes to our Product Development team to help heighten your experience in QuickBooks Online (QBO). You can track feature requests through the QuickBooks Online Feature Requests website.

     

    Additionally, I've also included some references to help manage your invoices in QBO: 

     

     

    Thank you for your patience while we work on this. Feel at ease to get back to this thread if you have other concerns with invoices in QBO. I'll be more than happy to help. Please take care. 

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